Student Services News

News from the Student Services Centre (Carrington Building)

Month: December 2018

Message from the Acting Vice-Chancellor: harassment and bullying

On 12 November, we launched a joint #NeverOK campaign with RUSU against harassment and bullying. We are committed to providing a safe environment for all our students and staff, and we do not tolerate any form of bullying, harassment or discrimination.

You may have seen in the media issues about behaviour towards one of our academics on the basis of publicly stated views on a current public policy issue. Freedom of speech, debate and academic freedom lie at the very heart of university life. A critical part of the university experience is learning how to form and defend an argument. We all have issues we feel passionately about and we may express those feelings in strong terms. But however important the issue and whatever the strength of our convictions, bullying and harassment have absolutely no place in our community. That is completely non-negotiable, whatever the issue or the circumstance, and we will take appropriate disciplinary action against anyone who engages in this sort of unacceptable behaviour.

I consider the respect and support that we demonstrate towards each other here at Reading to be an immense strength of our community, so I know you will join me in supporting the #NeverOK campaign. You can find out more about the campaign and the support we provide to students on the Essentials webpages.

Kind regards.


Robert Van de Noort

Acting Vice-Chancellor

Christmas Closures 2018

Christmas Closures

Please note that due to staff annual leave, our student services will be closed over the holiday period, between 21 December and 2 January.

The Library

The Library will be closed from Monday 24 December until Wednesday 2 January, and will be self-service only on some days. For more information about Library closures and borrowing during the holiday period, take a look at the Library blog.

Student Services

Support Centres will close on 21 December and reopen on 2 January.

The Disability Advisory Service and Careers and Employability will close at 2pm on Friday 21 December and reopen on 2 January.

The Student Welfare Team and Student Services reception will also be unavailable from 21 January and will reopen on 2 January.

Counselling and Wellbeing Services

Counselling and Wellbeing services will be open to take new registrations on half days only between 17-20 December (exact hours TBC). Please note that this does not affect appointments that have already been made.

The service will be closed all day from 21 December 2018 – 2 January 2019.

Please check back for further information.

Have you downloaded the Callmy Alert app yet?

What is Callmy Alert?

Free to download in Apple, Android and Windows app stores, the Callmy Alert app allows us to inform our students and staff of any significant safety threats on campus. This might be a major fire, a gas leak, or a terrorism related incident.

In the event of a major safety threat, you will receive a message in real time, informing you where the incident is and which areas to avoid. The system updates continuously and covers all of the University estate. Firearms or weapons attacks on UK campuses are rare, but the app will help you to stay safe should an incident occur. This compliments the recommended Police advice of Run, Hide, Tell.

How can I download it?

You can download the app for free from the app store relevant to your device. Once you’ve downloaded the app, there will be a simple verification process and you will need to add the group name UoRalert. The app will not access your contacts, share your data or offer in-app purchases. You will receive occasional test messages to make sure that everything is working properly.

If you have any questions about the Callmy Alert app, please contact the Security team at or on 0118 378 7799.

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