Student Services News

News from the Student Services Centre (Carrington Building)

Author: Student Services (Page 1 of 54)

Christmas Closures 2019

Christmas treeThe holidays are almost here! We hope that you’ve enjoyed the Autumn term and are looking forward to a well-earned break. After term ends on Friday 13 December, there may be some changes to the opening times of services across campus, so please be aware of these and check ahead of time before making a trip to campus.

Please check back here for further updates to closures during the holiday period.


Please note that the Library opening hours will be affected by the Christmas holidays. Please see the holiday schedule below:

14 December – 10 January
Monday – Thursday: 08:30 – 19:00
Friday: 08:30 – 17:00

Saturday and Sunday: Closed

The Library will be closed from Monday 23 December and will reopen on Thursday 2 January.

For more information about Library opening hours and borrowing over the holidays, please visit their webpages.
Disability Advisory Service

The Disability Advisory Service will be open from 10:00-14:30 on Thursday 19 December. The service will be closed from 12:00 on Friday 20 December, and will reopen on Thursday 2 January.
Student Welfare Team

The Student Welfare Team will be operating as usual outside of term time, closing after Friday 20 December and reopening on Thursday 2 January.


The RUSU reception desk is open as usual outside of term time, but will be closed after Friday 20 December and reopen on Thursday 2 January.

Drop-in times for advice services will change outside of term time – please make note of these changes before your visit:

Monday & Thursday: 11:00 – 13:30

Wednesday: 14:00 – 16:30

For further details, please visit the RUSU website.


Mojo’s bar and food service will be closed outside of term time.

Mondial will be open from 09:30-14:30 from Monday-Friday outside of term time.

For full details on the opening hours of RUSU catering outlets, click here.

Park Eat will close on the evening of Friday 13 December.

Market Place will remain open from Monday 16 – Friday 20 December.

The Architecture cafe will close after business on Friday 13 December and reopen on 2 January. All of the remaining cafes will close after business on Friday 20 December and reopen on 2 January.

100 years of women in parliament: Why you should vote in this election.

Why should you vote in this election? Because you can and because the right to vote was hard won as we have seen though our research but also through our engagement with the Astor100 project, celebrating a century of women in Parliament.

Women won the right to vote thanks to the suffrage campaign which was a politically driven movement. Militant acts of arson, and hunger strike were used to gain Parliament’s attention. In 1918 the Representation of the People Act granted the vote to some women over 30 and working class men over 21. Only in 1928 did women gain voting rights on the same terms as men. But political equality has been a struggle for decades; women weren’t granted access to the House of Lords until 1958 although daughters still do not have the right to inherit hereditary titles.

The Astor 100 Project, managed by Dr Jacqui Turner and our team of postgraduate students from the History Department here at the University of Reading, is celebrating the election of Britain’s first sitting female MP: Nancy Astor. This year marks the one hundredth anniversary of her entry into parliament, leaving a fascinating legacy for women today.

Molly Edwards, Dr Jacqui Turner and Rachel Newton (Astor100 team) with Vicky Iglikowski at the Astor100 event at the National Archive.

Bronwyn Jacobs and Abbie Tibbott (Astor100 team) in Parliament with Rachel Reeves MP.

So who was Nancy Astor?
Somewhat surprisingly Nancy was an American. Her husband Waldorf Astor was the sitting MP for Plymouth Sutton but following his elevation to the House of Lords, Nancy was persuaded to stand for the seat. Plymouth Sutton was a constituency that she was very familiar with and the electorate knew her very well.  On the 28th November 1919 she won her seat by more votes than her opposition combined; making her the first woman to take her seat in the House of Commons. Nancy was a pioneer and her election changed British democracy forever. Here, for the first time, a woman was able to directly influence the parliamentary debate and the writing of the laws of their own land. Nancy was the only female MP for two years and faced a barrage of misogyny from the majority of male MPs who did not want her there. Nancy received 2-3000 letters per week from all over the world highlighting that she represented all women, not just her constituency. She paved the way for female MPs to join her, and when they arrived in the Houses of Commons, Nancy worked closely with them, across party divisions, predominantly supporting legislation surrounding the needs of women and children until she retired in 1945.

Importance of Voting

Our work as part of this project has highlighted to us the importance of female representation in parliament in creating a better balanced world, but even more importantly, it demonstrates how important it is for everyone to be able to exercise their right to take part in the democratic process, and that’s where you come in!

To vote in this country, you must be registered. To vote in this election, you must have registered by 11:59pm on 26th November. If you want to apply to vote by post, register before 5pm on 26th November if you live in England, Scotland or Wales, and 5pm on the 21st November if you live in Northern Ireland.

More details on eligibility, registering, and how to vote in person can be found here:

Whether this is your first election or not, going to the polling station or deciding who to vote for can be a daunting experience. As students ourselves, we’ve seen firsthand the struggle that men and women faced to be granted the vote and to be elected so that their voices would be heard in Parliament. So we urge you to make the most out of the information available to you, to enable you to make an informed decision about the future of our country’s government. Information about party manifestos, projects, promises and candidates can be found online with a simple google search. News websites will keep you informed of the progress of campaigning parties and you may even receive information through the post. Don’t let this overwhelm you!

Who you vote for is your choice, the only person that will see your ballot paper is you!

Being able to cast a vote at a general election is an important way that you can contribute to changes in society. We as a nation hold the power to determine who represents us, what they stand for, and how they bring about change. We are under no illusion that politics is perfect, but as students, it is vital to be aware of how we are affected by governmental decisions. Whatever your preference on polling day, exercising your right to vote helps make the mission of those that campaigned for equal franchise worthwhile, continuing their legacy.

As part of the Astor 100 Project we will remember Nancy as we cast our votes on the 12th December. If you would like more information, find us online:

The Astor100 web site is
For more information on the Nancy Astor Papers held at the University of Reading:

Written by Rachel Newton, Bronwyn Jacobs, Abbie Tibbott, Molly Edwards

Take control of your finances with Blackbullion and enter a prize draw

Keeping your bank account looking healthy can be a real challenge, especially when you’re in full-time study.

Blackbullion is a free online tool available to all University of Reading students, and is designed to help you take control of your finances and make your money go further.

Online courses are available to help you learn how to control your overdraft, understand taxes, maximise your income and save effectively. There’s even an online budgeting tool to help you keep track of your finances and plan ahead.

To find out more about Blackbullion and register to access their online tools, click here.

For the next two weeks (excluding weekends), students who register or log in to Blackbullion and use their online tools and courses will be entered into a daily Lucky Dip 10-day prize draw! Follow @UniRdg_Money and @Blackbullion on Twitter to stay up to date.

How to Reduce Exam Stress

Exams can be scary. First, studying. Weeks of preparation, late nights and cramming are stressful. Next, waiting. The countdown to results day leads to anxiety and more stress.

Yet, there is a better way.

1. Watch for the signs of bad stress

Stress can be good sometimes; it can help you to work harder and focus. But it can also have a negative effect and make it hard to cope. Stress might be affecting you if you:

  • Feel tense
  • Get lots of headaches and stomach pains
  • Feel irritable
  • Lose interest in food or eat more than normal
  • Not enjoy activities they previously enjoyed
  • Seem negative and low in mood
  • Struggle to sleep
  • Always thinking about your exams or worrying about them

2. Talk about what’s happening

Talking about how you’re feeling can reduce the pressure and help you to feel more in control. Or it can help someone realise that they might be putting too much pressure on you. Why not try:

  • Talking to a friend you trust
  • Talking to a parent or family member
  • Getting advice from other students on message boards
  • Contact student services, a trusted lecturer or contact the University counselling and wellbeing service

3. Find ways to relax and take breaks

No matter how much work you have to do, it’s important to take regular breaks and find ways to relax. Taking a break can leave you feeling in control and research suggests it makes it easier to concentrate when you start working again.

Try the following tips:

  • Set a timer to take a 15-minute break every hour
  • Give yourself something to look forward to, like a treat or an activity you enjoy
  • Plan when you’re going to start and finish your revision, so you know when to stop

4. Stay healthy

There are small things you can do every day to help you cope:

  • Eat healthily – Make sure you don’t skip meals
  • Exercise – This can clear your mind and give you more energy
  • Self-care – find things that help you to feel calm and relaxed

5. Get enough sleep.

Getting enough sleep can help you to concentrate more and feel less stressed. It might be tempting to stay up late revising, but sometimes this can make you feel even more stressed.

  • Decide when you’re going to stop revising and don’t push yourself to stay up later.
  • Avoid caffeine, especially in the evening.
  • Give yourself time to relax after you stop revising.
  • Eat early in the evening.

6. Preparing for the exam

  • Simple things make a difference. Do some planning and make a checklist of everything you need
  • Prepare all equipment pens and pencils the night before.
  • Go to bed early
  • In the morning have a healthy breakfast to help you focus and concentrate.

Further support

Stress affects everyone differently, but if you’re worried, you don’t have to cope alone.

Contact student services, a trusted lecturer or contact the University counselling and wellbeing service. They will work with you to identify the issue so it can be tackled appropriately.

This guest post is written by the First Aid Training Co-Operative, as part of their campaign to raise awareness of the need for mental health first aid in academia and the workplace

How to Meet New People and Make Friends

Some people make friends easily, while others find it more difficult. Leaving home and starting at university can mean leaving friends behind, leaving a gap in your life.

Research shows a peak in the number of friends during our early 20s, followed by a steady decline as we move into our late 20s. Some friendships do last a lifetime, but people do change and friendships don’t always last.

Sometimes, the best thing to do is to meet new people and establish new friendships. For most of us, that’s easier said than done. So how do you make new friends when you need and want them?

  1. Recognize that it’s normal and even healthy to want to make new friends.
    1. Remember making new connections does not have to mean that you are being disloyal to your old friends.
  2. Realise it’s not your fault you aren’t making friends.
    1. Nobody taught you how to make friends as an adult and how difficult it can be. Most advice (‘just be yourself’) isn’t practical and you need clear advice, which is hard to find.
  3. Find like-minded people.
    1. Find a society or group on a subject you enjoy or have an interest in. If you can’t think of one, just look at the Student Union website and pick one that seems interesting.
  4. Take a look at some of the connections that already exist in your life.
    1. Find something in common. One great way to meet new people is to think of something that you enjoy. Whether it’s looking after animals, reading books, cooking, playing videogames, or collecting something, someone else out there will enjoy it too. The good thing about meeting people because of shared interest is that there is always a topic of conversation.
  5. If it’s not easy for you to make new connections, don’t give up right away.
    1. The idea of leaving the house or being surrounded by people might make you anxious. This is completely normal. To reduce anxiety, keep trying, setting new challenges each time. For example, at a first society meeting, you might want to just ‘drop-in’ for 30 minutes. Next time, try an hour. Then, try introducing yourself.
    2. Remember that there is no “one-size-fits-all” for making new friends. It might be as simple as just talking to other people. When making friends take the initiative you don’t wait for your friend to message you. If they don’t reply right away, don’t give up on them. Having a good friend means being a good friend too. Being there for someone and listening to them when they need you are just as important as them doing the same for you.

There is no doubt that making and maintaining friendships is important and takes emotional investment. In the long run, it is well worth the effort.

This guest post is written by the First Aid Training Co-Operative, as part of their campaign to raise awareness of the need for mental health first aid in academia and the workplace

How to Balance your Workload for Good Mental Health

The relentless pace of modern life makes work-life balance seem almost impossible. With deadlines looming and bills to pay, your social plans, fitness and sleep suffer, harming relationships, health and overall happiness.

We’ve put together a simple guide with some helpful tips to reduce the pressure and help you enjoy your university experience.

Are you a Perfectionist?

Having fought through competitive examinations and application processes to be here, many students have perfectionists habits.

Perfectionists tend to set standards so high that they are impossible to reach, or are only met with great difficulty. Perfectionists believe that anything slightly short of perfection is horrible and that even minor imperfections will lead to disaster.

For a perfectionist, every exam, assignment and activity must be perfect to succeed. This may have worked in high school or college, yet as your life expands to include new responsibilities, perfectionism can be destructive. A more complicated social life, caring for yourself and part-time employment all take more time, and the old perfectionist habit becomes impossible to reach.

Do I have perfectionist habits?

Try asking yourself these questions:

  1. Do you have trouble meeting your standards?
  2. Do you feel frustrated while trying to meet your standards?
  3. Have friends told you your standards are too high?
  4. Do your standards get in the way? For example, do they make it difficult for you to meet deadlines, finish a task, trust others, or do anything spontaneously?

Overcoming perfectionist habits

If you’ve answered yes to any of these questions, consider trying ‘excellence’ instead. Whereas a perfectionist would work day and night, a habit of excellence means:

  • Completing work to the best of your abilities within the time available. Try setting yourself a generous but fixed amount of time for each task, breaking assignments down into manageable chunks. Don’t forget to reward yourself when you’ve completed the task.
  • Look at the big picture. Consider what matters and what is worth your time and worry. For example, worrying over what font to use for an email is unproductive.
  • Taking regular breaks. Even short breaks increase productivity and creativity according to research, by helping you stay focused. Why spend 3 hours working in a distracted state, when 1 hour could do?
  • Compromise when your workload is demanding. For example, instead of planning to spend 5 hours on a presentation, consider spending 3 hours instead.

Unplug for 1 hour a day

Research suggests that turning off your phone can have huge benefits:

  • Your brain works better when not multi-tasking – and waiting for notifications counts
  • You’ll make better friendships by being fully present and paying attention during conversations
  • You’ll sleep better – phone notifications and that blue light can disturb sleep

Try turning off your phone whilst at the gym, in a lecture or before bed.

Ask for help

It’s okay to ask for help.

If the expectations of your part-time employer are too much and the hours difficult around your studies, speak up. Employers are increasingly understanding of mental health issues and should accommodate your studies.

The same is true at university. If you are feeling the pressure, your classmates are too. Too many students drop out without speaking to an advisor due to stress.

How to ask for help

Contact student services, a trusted lecturer or contact the University counselling and wellbeing service. They will work with you to identify the issue so it can be tackled appropriately.

For example, if the course content is the issue, your advisor might arrange for extra help, private study sessions or speak with the lecturer to improve the course. If the issue is unrelated to studies, advisors will help you get an extension to deadlines so you can work on the issue.

Start small and build

Most New Year’s resolutions last until February. Many students commit to changing their work habits too much, then return to bad habits just as quickly.

Instead, try just one tip from this article and see how your life improves. Keep building from there.

This guest post is written by the First Aid Training Co-Operative, as part of their campaign to raise awareness of the need for mental health first aid in academia and the workplace

How to Enrol at the University of Reading


The following is a step by step guide on how to successfully enrol at the University of Reading.


  1. Before you arrive, you must complete part of your online enrolment. To do so, log in to the RISIS Portal and use your applicant log in detail. You must ensure that you are enrolled onto the correct course. Your applicant details are your confirmed University of Reading ID number as the username and your date of birth in the format DDMMYYYY as the password. You will then be asked for your RISIS security password.
    1. NOTE: If you have applied online for a postgraduate programme and you have not yet had your Reading ID number confirmed to you, please continue to use the encrypted link in your initial email until confirmation has been sent to you.
  1. At this stage you must also indicate how your fees are to be paid, i.e. Student Loans Company. If your fees are self-funded, you will need to ensure that half of your fees have been paid before you can complete enrolment.


  1. Once you arrive at the University, the first thing to do is to collect your Campus Card. If you are living in University Halls you can collect your Campus Card (and key – your Campus Card will need to be registered as a key) within your Halls. If you do not live in University Halls or you are living in Kendrick Hall, you will need to go to Palmer Building during the 19th – 23rd September to enrol.
  2. After collecting your Campus Card, log back in to the RISIS portal using your applicant details. You will be shown your username which will consist of 2 letters and part of your student ID Number (Which is the same as your University of Reading ID Number). Your Student Number is also printed on your Campus Card! After this, you’re fully enrolled as a student of the University of Reading, congratulations!

Click here to complete online enrolment.

Online Enrolment for continuing Undergraduate students

Make sure you re-enrol if you’re a continuing undergrad student! If you don’t you could be at risk of not receiving tuition loans this year. Even if you’re a Placement Year student, it is vital you re-enrol onto your course for the 19/20 academic year. Online enrolment commences on Thursday 12th September 2019 and can be done so via the RISIS Webpages. Add it to your diary!

Welcome Week App

As Welcome Week fast approaches, we would like to introduce you to our new events app! With lots of events and activities happening during Welcome Week, we want to make it as easy as possible to plan your week effectively. This app will allow you to navigate around the campus, create a personal diary and also keep up to date with the UoR Student Life Twitter where you can receive constant updates throughout the week!

Just search the ‘University of Reading Events’ in the App Store or Play Store and download today! Take a look at a quick ‘how to’ video below.

Transcripts unavailable between 22 August – 19 September 2019

Please note that Student Services will be unable to issue transcripts for current students from the start of the exam period until final results have been posted. This is to prevent transcripts being issued with marks that have yet to be finalised/confirmed.

No transcripts will be issued from 5pm on Thursday 22 August until 5pm on Thursday 19 September 2019.

We are aware that some students will require transcripts, for example, to apply for postgraduate study. If you do require a transcript, please ensure you print a copy from the RISIS portal (under ‘Self-service letters’) or request this from your Student Support Co-ordinator before 5pm on 22 August.

If you are a Henley Business School student, you will need to contact your Programme Admin Team for a transcript.

If you require a stamped, hard copy of the transcript, you will need to request this from your Student Support Co-ordinator/HBS Programme Admin Team before 22 August or after 19 September.

For more information, contact your Student Support Co-ordinator or Student Services Reception.

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