Blackboard was unable to send emails between approximately 2am and 2pm on Friday 24th March.
As a result of this issue, students who were submitting to a Blackboard Assignment submission during this time saw an error message after submitting their work because an email receipt could not be sent to them.
NOTE: This did NOT affect students submitting to Turnitin.
It was not clear to students if their work had been successfully submitted due to this and may have resulted in some confusion and concern. Students may also have made several attempts to submit work as a result.
Please be aware that:
- The students’ work was successfully submitted if they saw this error message.
- Students will not have received an email receipt for the submission.
- A copy of the email receipt has not been stored for staff reference in the Files section of the course.
We apologise for the inconvenience and any concern this caused to students and staff. The issue was resolved as quickly as possible by Blackboard engineers.
If you have any questions or queries arising from this incident please submit them to firstname.lastname@example.org
We are currently testing the most recent Blackboard release, with a view to upgrading to this version in the summer.
Subject to our tests being successful, the upgrade will take place on 25th – 26th June.
Blackboard and Turnitin will be unavailable while this upgrade takes place:
FROM Sunday 25th June, 10:30 a.m. BST
TO Monday 26th June, 12:00 noon BST
It is likely that the system will be back online by mid-morning on Monday 26th, but the whole morning should be considered as being “at risk”.
Further details and reminders will be posted nearer the time.
In December we invited staff to complete a survey ‘Preparing your Blackboard course for the next academic year’. We received 108 responses, predominantly from academics, from across the University. We’d like to thank all those that took the time to complete the survey, and for the detailed additional comments that many respondents also provided.
The CQSD TEL and IT TEL Support teams are using the results of the survey to inform detailed plans for the creation of new Blackboard courses at the start of the 2017-18 academic year, but thought it would be useful to pull together some of the key themes to emerge from the survey, and to share our response to these.
A clear majority of respondents (79%) wished to retain the current practice of copying forward course materials from one year to the next as the default position. Automatic course copying, but with the ability to opt out, was the single most preferred option (47%).
However, there was also a desire for more flexibility. In all, 64% voted for options which would provide staff with more choice about what is copied.
We have taken these views on board when planning for the Summer 2017 rollover.
The default position will remain that any RISIS module or programme which was used in Blackboard in the current academic year, and is scheduled to run again in 2017-18, will be copied forward.
For staff who do not want their course to be copied, Continue reading