Blackboard Assignment submission email receipt error Friday 24th March

Blackboard was unable to send emails between approximately 2am and 2pm on Friday 24th March.

As a result of this issue, students who were submitting to a Blackboard Assignment submission during this time saw an error message after submitting their work because an email receipt could not be sent to them.

NOTE: This did NOT affect students submitting to Turnitin.

It was not clear to students if their work had been successfully submitted due to this and may have resulted in some confusion and concern. Students may also have made several attempts to submit work as a result.

Please be aware that:

  • The students’ work was successfully submitted if they saw this error message.
  • Students will not have received an email receipt for the submission.
  • A copy of the email receipt has not been stored for staff reference in the Files section of the course.

We apologise for the inconvenience and any concern this caused to students and staff. The issue was resolved as quickly as possible by Blackboard engineers.

If you have any questions or queries arising from this incident please submit them to it@reading.ac.uk

 

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