Paper information missing in latest version of Feedback Studio for iOS (Resolved)

Update: 15/06/2018:

Turnitin have now released an update for the Feedback Studio iOS App which resolves this issue. Please make sure to sync all your grades and feedback before updating!


More Information: Feedback Studio for iOS Release Notes


Original Post:

Turnitin iPad app logo


Currently when using the Turnitin App on an Apple device, users might have difficulty accessing a paper’s information using the information button. 













It appears that there is no information loading in the window, but this is a rendering issue not an app issue.

If you scroll up and down on the information box which opens, the information gradually appears.

Turnitin High Resolution

Turnitin are now publishing papers in a higher resolution in the Feedback Studio.

At the bottom of the document viewer, you’ll now find a High Resolution toggle which can be switched On and Off at your own convenience. It will save this preference for any future visits you make to Feedback Studio, too.  If you do experience slowness loading papers, switch this feature off.

More Welcomes

…to our two new TEL Support Officers, Sev Raychev and Peter Moll.

These are new roles in the CQSD-TEL team. Along with TEL Applications Manager Andy Turner, Sev & Peter will be working closely with the TEL Advisors, and with IT, to help and support staff and students using all of the university’s digital learning tools – principally Blackboard and Turnitin.

Sev: Hi, I’m Sevastiyan (Sev) and I’ve been working at the University for a few months as an IT Support Analyst where I became familiar with the university’s systems. I have a BSc in Computer Science and am currently doing an MSc in Business Informatics part time.

I’ve previously worked at Aberystwyth University’s IT Department supporting their IT systems including Blackboard and Turnitin. I am very passionate about technology and education, so I am very excited to be here.

I look forward to working with all of you to make the most out of the technologies we have!


Peter: I have used virtual learning environments from different viewpoints.  My background of an Ancient History degree ironically prepared me for the role, using Blackboard as a student.  I have recently supported the Directors of Teaching and Learning within the School of Politics, Economics, and International Relations.  This has given me an overview and exposure to the university, as well as specific knowledge of Teaching and Learning processes.  I feel Sev and I will complement each other in our background and knowledge base.