Turnitin Feedback Studio: unable to view or edit Quick Marks

Turnitin logo

Some staff have reported that, when marking student work using Turnitin Feedback Studio

  • they are not able to view previously entered comments or QuickMarks
  • they are not able to open and edit previously entered comments or QuickMarks
  • the Feedback Studio screen freezes.

Turnitin are aware of this, but the intermittent nature of the problem makes a diagnosis difficult.

However Turnitin have said that, as far as they are aware, these issues do not occur in the Mozilla Firefox browser.

Therefore, when marking student work in the Feedback Studio, we recommend that staff use Firefox.

Updated inline grading interface for Blackboard Assignments now live

As previously advertised, our transition to the new Box interface for inline grading of Blackboard Assignments took place at 8 a.m. today.

When opening student papers submitted to a Blackboard Assignment, you may see a message saying “this file is being converted”.

Blackboard Assignment - please wait message

If you see this message, just press your browser’s Refresh / Reload button (F5). The file should then display immediately.

We have updated our guidance on marking Blackboard Assignments using the inline grading features:

Marking a Blackboard Assignment online using the in-built tool (Inline Grading)

Blackboard Assignments – New Box Viewer – technical information (including a list of supported file types).

 

These supplement our more general guidance on using

Blackboard Assignments

Group Assignments

and the Blackboard Grade Centre

 

If you have queries relating to this change, please contact the TEL team via the IT Self-Service portal.

Changes to the inline grading interface for Blackboard Assignments

As mentioned in a previous blog post, there are a few changes being introduced this week to the interface used when marking work submitted to a Blackboard Assignment.

Please note – this change does not affect Turnitin assignments, only Blackboard assignments.

The new Box marking interface will go live at 8 a.m. this Wednesday, 10th January.

There may be a brief period when papers submitted to a Blackboard assignment do not display inside Blackboard – at this time you will see a message saying “this file is being converted”.

Blackboard Assignment - please wait message

Once the transition to the new Box interface is complete, you may sometimes still see this message when opening a submission.

If you experience this, just press your browser’s Refresh / Reload button (F5). The file should then display immediately.

 

What annotation options are available?

When viewing a student submission you can

  • highlight text in the submission
  • highlight text and type a text comment
  • type a text comment

This short Blackboard video gives a good overview:

Highlighting text

Using your mouse, highlight any text, and a small toolbar appears.

Box - highlight menu

Box - highlight text icon Click on the pen icon to simply highlight the text.

Box - add comment to highlighted text icon Click on the speech bubble icon to associate a comment with the highlighted text.

Box - add comment to highlighted text

Click Post to save the comment.

 

Adding free text comments

Box - text comment icon Click on the speech bubble icon at the top of the page.

This message will appear.

Box - add text comment

Now click anywhere in the document, and you can leave a text comment.

Box - text comment

Click Post to save the comment.

 

Supported filetypes

The new Box viewer supports a greater range of files – for instance most image and video files can now be viewed directly inside Blackboard.

Not all files which can be viewed in Blackboard support highlighting / annotations, however. This list of supported filetypes shows which files can be viewed, and which annotated.

Please note that, at present, there are a few common file types – notably Excel and RTF files – which it is not possible to annotate directly in Blackboard.

Box, the third party company which provides the viewing/marking interface, are making constant improvements to their service, so additional functionality is being added on an ongoing basis – and Blackboard are working with Box to see that desired improvements are delivered as early as possible. Blackboard have also emphasised that Box provides

  • support for significantly more file types, including audio, video, and image formats
  • rore responsive browser support for accessing documents on any device across mobile browsers 
  • a more modern, cleaner UI that more seamlessly blends with Blackboard Learn

Additionally, Box is one of the world’s largest SaaS-based content management services, and as a result the New Box View service includes compliance with the strictest security and compliance standards.  

 

What will happen to feedback previously provided using Crocodoc?

The most important thing to know is that all feedback left using Crocodoc (the previous marking interface) will still be available when we move to Box.

The feedback will continue to be visible – to both staff and students – within Blackboard, and when the marked paper is downloaded as a PDF.

Please note however that, once we move to Box, annotations made using Crocodoc are “burnt in”, and cannot be edited or deleted.

Annotations added using Crocodoc, after the transition to Box

Annotations added using Crocodoc, after the transition to Box

Annotations added using Crocodoc, downloaded as a PDF, after the transition to Box

Annotations added using Crocodoc, downloaded as a PDF, after the transition to Box

Important notice for staff marking work submitted in December and early January:

In accordance with University policy, feedback on assignments where the submission deadline fell on or before 8th December (the last day of UG term), should have been made available to students by Tuesday 9th January.

However we are aware that there are some Blackboard assignments – particularly those set up for late submission after the due date – where our move to Box falls within the 15 day turnaround period.

If you are still marking work using the Crocodoc interface, please ensure that any annotations made on or before 9th January are in their final version – i.e. make sure that your annotations do not require further editing before they become visible to students.

 

 

What is affected / what is not affected

  • This change affects only Blackboard assignments. Turnitin assignments are not affected.
  • This change affects only annotations made using the inline grading features.
  • It does not affect
    • feedback provided via an uploaded feedback file
    • feedback typed into the ‘Feedback to Learner’ area
    • student Grades
  • Switching to the new interface is a relatively quick process, and we do not expect it to cause any disruption to students submitting work, or to the Blackboard service as a whole. There may be a brief period after 8 a.m. on 10th January when staff are unable to mark work submitted to Blackboard assignments.

 

Further questions?

If you have queries relating to this change, please contact the TEL team via the IT Self-Service portal.

eMarking tips & advice: Turnitin | Blackboard Assignments

This information is relevant to staff involved in marking work online

Over the next few weeks, many staff will be marking work which has been submitted via Blackboard or Turnitin.

To avoid any issues, please consult our E-marking essentials page, which provides essential information for anyone marking coursework and returning feedback to students online.

The page covers all aspects of assessment using Turnitin, Blackboard Assignments, and the Grade Centre:

  1. Preparing to mark online
  2. Marking assignments
  3. Moderation
  4. Releasing feedback and marks to students

 

There’s a few points we’d particularly like to highlight:

EMA Early Adopter Schools (APD & SAGES)

If you are in one of the Early Adopter Schools you will have been provided with specific guidance on e-marking and feedback. That information overrides the generic guidance on our support page.

 

Turnitin

Although you should be able to use Turnitin with all major browsers, advice received from Turnitin engineers and other institutions suggests that Firefox is the most reliable browser to use when providing feedback using the Feedback Studio.

If you do experience any technical issues with Turnitin over the Christmas closure period, you can contact Turnitin Support directly for help.

 

Blackboard Assignments

In January, we will be transitioning to a slightly different interface for providing online feedback on work submitted to a Blackboard assignment. Details can be found in this post on the TEL blog.

Instructors on a course with a Blackboard assignment due in December or early January, should already have been contacted with details of this change and what to do.

 

If you have any queries, please log them via the IT Self-Service portal.

 

Changes to Inline Grading in Blackboard

What is changing?

The Inline Grading features in Blackboard make use of a third party tool called Crocodoc.

The company who own Crocodoc are moving to a new tool called Box, and all Blackboard institutions need to switch to this new interface by 15th January 2018.

We will be making the transition to Box at the start of the working day on Wednesday 10th January.

The new Box interface is very similar to the current Crocodoc interface.

Comparison of Crocodoc and Box

Comparison of Crocodoc and Box

 

Box is able to display many more file types than is currently possible. In particular, you will be able to view image, audio and video files inside the Blackboard marking interface, and will also be able to annotate JPG and PNG image files inside Blackboard.

There’s a smaller range of annotation options available in Crocodoc, but when marking Word documents, PDFs and similar files, you will still be able to

  • highlight text
  • highlight text and add a comment
  • add a text comment anywhere on the submitted paper
    (this option is also available when annotating image files)

 

Box - adding a comment

Box – adding a comment

 

Box - adding a comment to highlighted text

Box – adding a comment to highlighted text

Box – add comment to a JPG image file

 

One function which is not available in Box, is the ability for staff and students to download papers with the annotations left by markers. We hope that this functionality may be reintroduced in a future version of the Box viewer.

For more information, please see the Blackboard help site: Transitioning from Crocodoc to New Box View

 

What will happen to feedback provided using Crocodoc?

The most important thing to know is that all feedback left using Crocodoc will still be available when we move to Box.

The feedback will continue to be visible – to both staff and students – within Blackboard, and when the marked paper is downloaded as a PDF.

Please note however that, once we move to Box, annotations made using Crocodoc are “burnt in”, and cannot be edited or deleted.

Annotations added using Crocodoc, after the transition to Box

Annotations added using Crocodoc, after the transition to Box

 

Annotations added using Crocodoc, downloaded as a PDF, after the transition to Box

Annotations added using Crocodoc, downloaded as a PDF, after the transition to Box

 

Important notice for staff marking work online in December and early January:

In accordance with University policy, feedback on assignments where the submission deadline falls on or before 8th December (the last day of UG term), should be made available to students by Tuesday 9th January. By switching to the new Box viewer on 10th January we hope to avoid any inconvenience to staff marking work due on or before 8th December.

However we are aware that there are some Blackboard assignments – particularly those set up for late submission after the due date – where our move to Box falls within the 15 day turnaround period.

If you are marking work where 10th January falls within the 15 day turnaround period, please ensure that any annotations you make before 10th January are in their final version – i.e. make sure that your annotations do not require editing before they become visible to students.

 

 

What is affected / what is not affected

  • This change affects only Blackboard assignments. Turnitin assignments are not affected.
  • This change affects only annotations made using the inline grading features.
  • It does not affect
    • feedback provided via an uploaded feedback file
    • feedback typed into the ‘Feedback to Learner’ area
    • student Grades
  • Switching to the new interface is a relatively quick process, and we do not expect it to cause any disruption to students submitting work, or to the Blackboard service as a whole. There may be a brief period after 8 a.m. on 10th January when staff are unable to mark work submitted to Blackboard assignments.

 

Further questions?

If you have queries relating to this change, please contact the TEL team via the IT Self-Service portal.

 

*TEL Fest – TEL Roadshow, Tuesday 11 July, 13:00-14:00 in Carrington 201*

TEL Fest image

TEL Fest: Lunchtime Fringe – TEL Roadshow (with free light lunch!)

Tuesday 11 July, 13:00 – 14:00 in Carrington 201

Calling Academic & Administrative staff!

 

 Don’t miss this opportunity to meet, talk & munch with various TEL-related staff and teams from within and beyond the university, including staff from the Blackboard company, TEL CQSD, the Open Online Courses (OOC) team, ISLI TEL, TEL/AV Support, IT, the Library, Academic Development and EMA.

No need to book, just drop in at 13:00 for a bite to eat and a chat! This session in itself a TEL Fest with key staff all in one place!

Come along and find out, for example, how ILSI TEL staff have been using the Xerte tool to create interactive teaching materials. How can the Library help you with online reading lists? How can the TEL team support you to develop your use of technology to enhance your teaching? What is Office 365 that we all have access to? What’s an OOC? Who works ‘behind the scenes’ to help support TEL at the university and what do they do? Chat to TEL/AV Support staff about new audio-visual kit in teaching rooms.

Who’s Who at the TEL Roadshow: 

Team Staff Find out…
TEL CQSD Vicki Holmes (Head of TEL)

Adam Bailey

Lauren McCann

Bobbi Moore

Maria Papaethimiou

Andy Turner

How TEL staff can help you to use technology to enhance & enrich

T & L

Blackboard Anne Cross

Steve Hoole

About Blackboard from people who work for the company!
TEL Support / AV Helena Bampton

Jonathan Rajadurai

Mark Taylor

How TEL Support support TEL at UoR

Blackboard course rollover

What AV resources are available & the new kit available in rooms

IT Anton Lawrence

Steve Gough

Matt Gee

Robin Taylor

Jo Mortimer (Business Partner)

How IT can support you

Office 365

Windows 10 deployment

How your Business Partner can support you

ISLI TEL Jonathan Smith

Takeshi Adachi

How have ISLI TEL staff been using Xerte to create interactive

T & L materials

Library Kerry Webb

Natalie Guest

Online reading lists

Box of Broadcasts

Open Online Courses

(OOCs)

Nicky McGirr

Stasia Rattigan

Yen Tu

What is an Open Online Course?

How to get involved

Lessons you can learn from OOCs for designing your own blended and online learning

EMA

(Electronic Management of Assessment)

Emma Mayhew

Peter Hancock

Kat Lee

Siobhan Crathern

The latest on EMA at the university from the people who know!
Academic Development Deb Heighes

 

How the Academic Development team can support you & all about professional development

Hope to see you there,

Lauren & the TEL CQSD team