You can access Turnitin Help by clicking on Help within any Turnitin assignment.
Or, go directly to http://www.turnitin.com/self-service/support-wizard
This page asks for some information about your issue, and the system will attempt to suggest a solution.
If you still need to submit a help ticket, press Raise a Ticket and complete the on-screen form.
You are unlikely to know the Class ID (this is a Turnitin identifier not visible within Blackboard), but Turnitin will be able to identify your assignment if you provide
- the Paper ID of a student submission
- the Assignment name
It will also help if you specify that we are using the Blackboard Basic plug-in, as shown in the screenshot above.