Contacting Turnitin Support

You can access Turnitin Help by clicking on Help within any Turnitin assignment.

Turnitin Help

Or, go directly to

This page asks for some information about your issue, and the system will attempt to suggest a solution.

If you still need to submit a help ticket, press Raise a Ticket and complete the on-screen form.

Raise a Turnitin support ticket

You are unlikely to know the Class ID (this is a Turnitin identifier not visible within Blackboard), but Turnitin will be able to identify your assignment if you provide

  • the Paper ID of a student submission
  • the Assignment name

It will also help if you specify that we are using the Blackboard Basic plug-in, as shown in the screenshot above.