Turnitin enhancement: Timeout setting revised

Turnitin updated Feedback Studio on 14th December.

The most important improvement appears to be this one:

“Fixed an issue where instructors were getting timed out of the Feedback Studio if marking student work for over an hour”.
https://guides.turnitin.com/01_Manuals_and_Guides/Administrator_Guides/Feedback_Studio_Success_Kit/Feedback_Studio_Release_Notes

We believe that this timeout issue may have accounted for issues experienced recently by a few staff at Reading.

As we understand the situation, leaving feedback within the Feedback Studio window was – incorrectly – not being counted as activity, with the result that staff could be logged out of Turnitin when they had been marking for 60 minutes. This has now been fixed.

User activity within the Feedback Studio window (e.g. key stokes and mouse clicks) will now reset the timeout clock. Therefore, the 60 minute timeout should now affect only those users who have the Feedback Studio window open for over 60 minutes without clicking or writing comments.

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Suggested solutions if you encounter any issues when marking in Turnitin Feedback Studio

Here are some suggestions for staff marking student work using Turnitin Feedback Studio, in case you encounter any technical issues.

Very occasionally, you might find that

  • you are not able to save comments
  • you are not able to open previously saved comments
  • the Feedback Studio screen freezes.

If you do experience any of these problems, we believe that the simplest way to resolve them is to switch back to the old Turnitin interface, ‘Turnitin Classic’.

There is a link to do this at the bottom of the Feedback Studio window.

return to Turnitin Classic

(for more detail see our Feedback Studio User Guide)

 

You may also be able to avoid problems with the Feedback Studio by clearing your browser cache:

IE11
https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history
Chrome
https://support.google.com/accounts/answer/32050?hl=en
Firefox
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari
https://kb.wisc.edu/page.php?id=45060

 

Finally, these issues may be related to Turnitin’s 60-minute timeout.

A Turnitin user session will not remain active indefinitely… Continue reading

Supporting your new students to use Blackboard – help is available!

Welcome Week 2016 is now less than a week away! It’s an ideal opportunity to introduce your new students to Blackboard and show them how to submit assignments online and where to find self-help materials. You’ll be pleased to hear that the TEL team have produced some customisable PowerPoint resources to help you to do this. Visit Blackboard’s Support for Staff tab where you’ll find a section called ‘Resources to use with your students’, as shown.

Support for Staff tab

 

 

 

 

 

 

 

 

 

 

 

 

 

Here you’ll find PowerPoint resources ready for you to amend to suit and help you support your students in their use of Blackboard:

Resources to use with students

 

 

 

 

 

 

 

 

Please also remember to signpost your students to Blackboard’s Support for Students tab for links to guides and help materials on all aspects of using Blackboard and Turnitin in their studies.

If students are unable to self-help using these resources and you find yourself unable to advise, they can contact staff in the relevant Student Support Centre or can get in touch directly with the IT Helpdesk by emailing it@reading.ac.uk.

We hope you find these resources and reminders helpful and wish you every success in the new term!

TEL CQSD

Students now get submission receipts for Blackboard Assignments

In the past, when students have submitted work to the Blackboard Assignment tool they did not receive a receipt. This was a source of dissatisfaction for both staff and students, as work submitted via the Turnitin tool does generate a receipt, emailed to their University email address.

This issue has now been addressed – the University has paid Blackboard for an additional building block (plug-in) and this was made live on Wednesday evening.

So now, every time a student submits work to a Blackboard assignment, a receipt will be sent to their University email address. This receipt contains the following information:

  • a submission ID
  • the student’s name and student number
  • the assignment title
  • the title and ID of the Blackboard course
  • date and time of submission
  • a link to the file(s) submitted
  • a link to a web version of the receipt

Blackboard Assignment receipt

 

We have updated the guidance available to students via the Support for Students tab on Blackboard

Please note our advice to students

  • Do not delete the email receipt – you should retain it as proof of submission.
  • This receipt only indicates that a submission has been made by you on the date and time shown, and received by Blackboard.
  • It is not confirmation that a file you have submitted is correct or has uploaded properly.
    Always check the files you have submitted to make sure that they can be viewed or downloaded.

Even with a receipt, the onus is still on the student to ensure that they have submitted the correct files, that they are in the correct format, and that they can be viewed in and/or downloaded from Blackboard. Not all students will read our guidance, of course, so please reiterate these points to any of your students who are required to submit work to Blackboard assignments.

Staff access to receipts

Once a student has submitted to a Blackboard assignment on your course, you will find that a Receipts folder has been created in the course Fileshare, and all submission receipts will be stored here.

Receipts folder

 

For each receipt you can identify

  1. the student username (contained within the filename)
  2. the date and time of submission

assignment receipts

 

You would have to open a receipt to see other details, such as which assignment it relates to, or what files were submitted.

So identifying submission by a specific student to a specific assignment could be time-consuming. But, in case of dispute, the first step would be to ask the student to forward to you the receipt which was emailed to them.

We hope that the introduction of Blackboard assignment receipts will reduce student anxiety around e-submission, and increase transparency for both staff and students as to what was submitted when.

Introducing the new Turnitin Feedback Studio

We have today enabled a new interface for marking work in Turnitin, called the Turnitin Feedback Studio.

What is the Turnitin Feedback Studio?

The Feedback Studio replaces the Grademark and Originality features used when marking work and combines them into a single set of features accessed from a simple menu when viewing a student’s paper. It retains all of the tools that were previously available to you to provide feedback or check originality. These can now be used via a set of ‘Instructor Feedback’ and ‘Similarity’ buttons that you can choose to enable using the new Layers feature.

The Turnitin Feedback Studio has been designed to provide a simple and clear interface for you to check originality and mark online. Turnitin is still accessed in the same way and there is no change to the design of the assignment Inbox.

The Feedback Studio lets you and your students have immediate access to the information and the tools needed for an efficient marking and feedback process. Navigation has been improved in the Turnitin Feedback Studio, allowing you to more easily annotate work with comments, and to switch between features and student papers whilst marking.

For full details go to https://guides.turnitin.com/01_Manuals_and_Guides/Turnitin_Feedback_Studio_Success_Kit/Instructor_User_Guide

 

The new interface has been put in place for the 2016-17 academic year. It replaces the previous Document Viewer (now referred to as ‘Turnitin Classic’).

The new ‘Feedback Studio’ interface will display by default to both staff and students. However, any user has the option to switch back to ‘Turnitin Classic’ up until the end of the 2016-17 academic year.

Turnitin Feedback Studio does not alter the way Turnitin integrates with Blackboard – it does not require any changes to the way you create Turnitin assignments, or the way students submit their work or gain access to their feedback.

Where can I get help?

Getting started

The first time you access the Feedback Studio you will be offered a quick tour of the new interface, which may well be enough to get you started.

Welcome to the Feedback Studio

The Turnitin website has some really good help resources:

Turnitin Feedback Studio – Instructor User Guide

Interactive Feedback Studio demo – site where you can try out how the new interface works.

Video comparison of Feedback Studio and Turnitin Classic – highlighting the key changes.

 

We have also prepared some quick reference guides to the new interface:

Turnitin Feedback Studio: Finding your way around the new interface

Overview of the Feedback Studio – explanation of the key features all on one screen

Turnitin Feedback Studio overview

 

Help for students

The following guidance is available for students:

Turnitin Feedback Studio – Student User Guide (Turnitin website)

Turnitin Feedback Studio – student guide

Student guide to accessing feedback in Turnitin Feedback Studio

 

Not ready to use the new interface?

If you are currently using Turnitin  to mark student work, you should find the new interface fairly intuitive.

But, if you prefer, you can take advantage of this button at the bottom of the screen:

return to Turnitin Classic

That will restore the familiar version.

You can then try out the new version at a later date, when it is more convenient for you to do so.

 

For more help with using Turnitin for originality checking, e-submission, e-marking and feedback, please see the Turnitin pages in the Support section of this blog.

Press ‘Sync Grades’ to ensure the Grade Centre displays updated Turnitin marks

When staff use Turnitin GradeMark to mark student work, the grades entered in GradeMark should automatically transfer to the Blackboard Grade Centre (for assignments with Anonymous Marking, this should happen once the Post Date has been reached).

Sometimes this synchronisation does not happen automatically, and you have to use the Sync Grades tool – see Use Sync Grades to push marks into the Grade Centre.

If students’ marks have been changed in Turnitin as a result of moderation, we advise you to press Sync Grades to make absolutely sure that the updated mark is transferred to the Grade Centre.

 

To do this

  • Go to Control Panel > Course Tools > Turnitin Assignments
  • Find the relevant assignment in the list
  • Click the Sync Grades link to the right of the assignment name.

Turnitin Sync Grades

Having done that, go back to the Grade Centre, and you should find that the same marks are showing in both places.

 

Please note, we are only aware of one case where  marks which had been changed in Turnitin were not automatically updated in Blackboard. But to be on the safe side, if marks have been changed in Turnitin, we would advise you to press Sync Grades before marks and feedback are released to students.