RESOLVED: Issue for students accessing feedback using My Grades on Turnitin Assignments: Error 2.6.8

NOW RESOLVED

See update: Turnitin connector updated: student access problem now resolved .

We have become aware of an issue that is affecting student access to feedback on a small number of Turnitin assignments. Students receive an error message when they attempt to access their assignment feedback using ‘My Grades’ in the module and click on the title of the assignment. Students are unable to access the ‘Review Assignment’ page and see their feedback. Instead, they see this error message (2.6.8 – the specified object was not found):

268 error screenshot

 

 

 

 

 

 

Staff do not see this error and will not be aware of the issue until it is reported to them by students. Unfortunately, this is caused by an error with the integration between Blackboard and Turnitin, but please don’t worry! The students’ feedback is all still there. Turnitin engineers are working to solve the problem for us as quickly as possible and we will, of course, let everyone know as soon as it is fixed.

Update 14th March

The cause of this problem has now been identified. IT have resolved the issue on courses which we know to be affected. 

If your students encounter the error message shown above, please ensure that a call is logged with the IT Service Desk.

 

Depending on how the assignment has been marked, please advise your students of the following workarounds: Continue reading