Turnitin enhancement: Timeout setting revised

Turnitin updated Feedback Studio on 14th December.

The most important improvement appears to be this one:

“Fixed an issue where instructors were getting timed out of the Feedback Studio if marking student work for over an hour”.
https://guides.turnitin.com/01_Manuals_and_Guides/Administrator_Guides/Feedback_Studio_Success_Kit/Feedback_Studio_Release_Notes

We believe that this timeout issue may have accounted for issues experienced recently by a few staff at Reading.

As we understand the situation, leaving feedback within the Feedback Studio window was – incorrectly – not being counted as activity, with the result that staff could be logged out of Turnitin when they had been marking for 60 minutes. This has now been fixed.

User activity within the Feedback Studio window (e.g. key stokes and mouse clicks) will now reset the timeout clock. Therefore, the 60 minute timeout should now affect only those users who have the Feedback Studio window open for over 60 minutes without clicking or writing comments.

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Suggested solutions if you encounter any issues when marking in Turnitin Feedback Studio

Here are some suggestions for staff marking student work using Turnitin Feedback Studio, in case you encounter any technical issues.

Very occasionally, you might find that

  • you are not able to save comments
  • you are not able to open previously saved comments
  • the Feedback Studio screen freezes.

If you do experience any of these problems, we believe that the simplest way to resolve them is to switch back to the old Turnitin interface, ‘Turnitin Classic’.

There is a link to do this at the bottom of the Feedback Studio window.

return to Turnitin Classic

(for more detail see our Feedback Studio User Guide)

 

You may also be able to avoid problems with the Feedback Studio by clearing your browser cache:

IE11
https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history
Chrome
https://support.google.com/accounts/answer/32050?hl=en
Firefox
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari
https://kb.wisc.edu/page.php?id=45060

 

Finally, these issues may be related to Turnitin’s 60-minute timeout.

A Turnitin user session will not remain active indefinitely… Continue reading

FIXED Turnitin: avoid changing the Post Date on Anonymous assignments

Update: This issue has now been resolved

We have had a couple of cases recently where lecturers have changed the Post Date on a Turnitin assignment, and the student grades entered in Turnitin have then disappeared.

Although the marks were not irretrievably lost, this inevitably causes some anguish, and leads to a delay in the availability of marks to students.

Turnitin Support have advised us that “Anonymous marking assignment settings will not function correctly when post dates are being moved forward or back”.

 

So please avoid making any changes to the Post Date if your Turnitin Assignment was set up for anonymous marking.

 

If, as the Post Date approaches, you are not yet ready to make marks and feedback visible to students, instead of pushing back the Post Date, you could use Adaptive Release to temporarily hide the assignment from students.

 

FIXED: Turnitin email receipts don’t include the Paper ID

Update: this has been resolved

From April 2016 Turnitin receipts have once again included the Paper ID

There is currently a technical issue which means that Turnitin email receipts (automatically sent to students when they submit their work) do not contain the Paper ID.

The email does contain details of the

  • submission title
  • assignment
  • course
  • date and time of submission

so is still proof of submission. However the Paper ID is the one unique identifier, and a vital piece of information if we need to raise a support call with Turnitin.

Turnitin are aware of the problem, and say that it will be resolved during their next maintenance window. But they have not as yet indicated when that is likely to take place.

While this problem persists, students are strongly advised to download a full receipt from Turnitin – instructions on how to do this can be found via the link labelled ’email receipt’ on the Support for Students tab in Blackboard.

Latest Turnitin connector installed

A recent post highlighted issues with feedback files attached to Turnitin submissions via the Grade Centre.

Once this problem was identified, Turnitin quickly issued an updated version of the “building block” which integrates Turnitin assignments into Blackboard. This was updated on our system as part of last night’s Blackboard upgrade. As a result, staff should no longer experience any issues when viewing feedback files via the Grade Centre, and should be able to remove any files uploaded in error.

Having said that, our previous advice still stands, that it is generally good practice to avoid using spaces in the names of files which are to be uploaded to Blackboard or other websites.

Potential display issue: long questions in Blackboard Tests

An issue has been identified with some Blackboard Tests, for example Multiple Choice tests. This problem only arises when

  • The Test is set to display one question at a time.
  • The first line of the question text is long enough that it fills the width of the Blackboard screen.

If these two conditions are met, students taking the test will find that the ‘Save Answer’ box obscures part of the question text. And this will persist, however you resize the browser window.

Blackboard question text obscured

One way round this would be to edit the Test Options, and under ‘Test Presentation’ choose ‘All at once’. But the option to display questions one at a time will presumably have been chosen quite deliberately e.g. where the text of one question might assist students with answering an earlier question.

In this situation the workaround is simply to edit the test questions, and to enter two or three blank lines before the question text.

Please note:

  • Shorter questions, which only take up part of the screen, will not be affected by this problem.
  • Staff previewing the Test will be able to replicate the problem – so you will also be able to check that adding extra lines has resolved it.

We have been provided with a workaround for this issue by Blackboard, which will be introduced as part of the planned system upgrade on 18th February.