IT Services take this opportunity to apologise for loss of network service on the evening of 20 and morning of 21 October both for internal and external customers. Initially this incident appeared to be only affecting offsite access to resources, but the true extent became clear on the Friday morning.
At all times we were in close consultation with our suppliers regarding this, including Data Integration, our network infrastructure support company and JaNET, our internet service provider.
We endeavoured to keep staff informed via internal emails and the IT Services Status page, although we accept that these services may not have always been accessible.
We made extensive use of the IT Services Twitter feed, as this was the only off campus way to be aware of any IT Services communication on this incident. Our Twitter feed can be found at https://twitter.com/#!/UniRdg_ITS for those who do not have a Twitter account and those who wish to follow us, we are @UniRdg_ITS
As part of our commitment to continuous services and infrastructure improvement and development, we are holding an Incident Review Meeting on Friday 28 October and would request customer comments for discussion in this review. As such, please tell us in your opinion:
- What went well?
- What went badly?
- What could we have done better?
Lessons learned will be added to this newsfeed article early next week