IT problems on 4 Oct 2012

IT Services would like to apologise for the problems with several of our services yesterday which will have caused disruption for staff and students.

Some services were noticeably slow early in the morning but by about 9.30 many key services (staff email, Blackboard, Agresso and collaborative shares) were unusable for many users. Part of the central file server infrastructure used by these services was rebooted and the Exchange mailboxes were moved to another file server which restored most of the services by about 11.30.

Unfortunately, Agresso took longer to restore and was not back until 14.20.

FMD P: drives were also partly affected and this service was rebooted yesterday evening.

ITS is continuing to treat this as a major incident and we are working with the supplier of our central file server on identifying the cause of the problem.

If you are still experiencing problems this morning, please inform ITS Help via x6262 or


John Leary