December 2020

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It has been an exceptional year at the University of Reading and whilst there have been many challenges, we are immensely proud of the work our teams have undertaken to ensure teaching, research and work can continue remotely and digitally.



We will be closing our IT Service Desk in the Library at 17:00 on Monday 21st December, and the IT Service Desk (via email, phone and Portal) will be closed from 18:00 on Monday 21st December. We will reopen our IT Service Desk (via email, phone and Portal) at 08:00 on Monday 4th January, and our IT Service Desk in the Library at 09:00. Please note that only booked appointments can be made for our IT Service Desk in the Library, to book please click here.

  • During the closure period, our queues will not be monitored but you can continue to log any issues or queries via our IT Self Service Portal or by emailing We recommend checking the DTS website and the IT Self Service Portal for any advice during this time.
  • For students, there is lots of information at our DTS Hub and the University’s Student Services blog and Essentials webpages.


We would like to take this opportunity to thank you for your ongoing patience this year, we have had an unprecedented number of requests for help and our telephone lines have been incredibly busy. As we relax over the break, we’re excited about the work we hope to undertake in 2021 to improve the experience for our colleagues and community.