May 2021

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Update:

We are pleased to confirm that the power supply is back and wired and wireless network access is restored. We will continue to monitor our systems and services.

If you continue to experience any issues, please don’t hesitate to contact the IT Service Desk.

 

We are aware of the power supply issues affecting our Whiteknights campus. This is affecting wired and wireless network connections in these areas.

Estates and Facilities are working hard to resolve and we will provide further updates as these become available.

 

Colleagues are working to determine the exact impact but the power – and quite possibly, water supply – are affected in Miller, Whiteknights House, Archaeology, Russell and Wager buildings. The Wessex and Bridges Halls are also affected by the ongoing problems, as is the Telephone Exchange.

 

Earley House, Enterprise Centre, Harry Pitt, Agriculture, JJ Thomson and Life Sciences building are also at risk of disruption to the power supply.

 

On Wednesday 19th May, we will be retiring dfs.rdg.ac.uk and redirecting to rdg-home. Our Operations team is carrying out this work to consolidate our systems and remove a layer of complexity, making it easier and quicker for you to access support in the future.

This won’t impact your use of collaborative, home, research and research-nfs drives, but you may need to check and update any saved or “favourited” paths.

 

What do I need to do?

If you have any drives mapped, these updates will be done on your behalf by DTS. This may not be effective for those working remotely, and we would encourage you to check these, similar to the change made by DTS in 2018.

If you use Quick Access, you will need to check and update your saved drives. You will need to use the prefix \\rdg-home\ where this was previously \\dfs.rdg.ac.uk\

We would recommend using Quick Access to save and access your drives, and you may find these easier and quicker to use. Instructions to do so can be found on our Self Service Portal.