June 2021

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On Tuesday 13 July 2021 – DTS will be retiring dfs.rdg.ac.uk – all shares will now redirect to rdg-home.ad.rdg.ac.uk (rdg-home). Our Operations team is carrying out this work to consolidate our systems and remove a layer of complexity, making it easier and quicker for you to access support in the future.

 

This change will impact your use of collaborative, home, research and research-nfs drives if not updated, please check and update any saved or “favourited” paths.

 

What do I need to do?

 

  • Drive Mappings:
    • Any mapped drives will be updated on your behalf by DTS, any drives you have manually created will need to be changed now or replaced with Quick Access.

 

  • Quick Access:
    • Please check and update your Quick access drives as they may also be pointed at dfs.rdg.ac.uk not rdg-home.
    • We would recommend using Quick Access to save and access your drives, and you may find these easier and quicker to use. Instructions to do so can be found on our Self Service Portal.

 

Why are DTS making this change?

 

Retiring dfs.rdg.ac.uk allows our DTS teams to consolidate space in our Data Centre; reducing the amount of cooling and power required which will subsequently reduce our carbon footprint further. This change will also allow out teams to continue working to consolidate systems and eventually retire the Lyle Building Data Centre.

 

Further to this, dfs.rdg.ac.uk is a “standalone solution” hosted on legacy hardware, rdg-home provides a “distributed solution” – meaning that in the event of a systems failure, service can be maintained. Using rdg-home will also allow us to utilise the cloud when it is the best option, providing greater flexibility for DTS systems and services.

 

If you have any questions about how to map your drives, please check out our helpful guides in the Self Service Portal. Please contact the Service Desk if you have any issues.

Returning to Campus: PC and Laptop checks

 

Connection to University Networks

We are aware of a number of devices across campus that are at risk of login issues due to time logged off the University’s network.

This will apply to:

  • PCs on campus that have been switched off for more than 3 months
  • University laptops that have not connected to the VPN for more than 3 months, and have not accessed Eduroam for more than 3 months

 

This is part of the University’s IT policies and ensures the safety and security of our community. It is  important to routinely connect to the University’s VPN when working off campus to allow vital security updates and configurations to be made to your device.

If your device has not connected to the network within this timeframe, you may see the error message “There are no logon servers available” when you next access the network on campus, and a technician will need to visit to fix this. Please note on-campus PCs at London Road and Greenlands campuses have been manually updated by our User Support team.

 

Details and further information on how to arrange a technician visit, as well as an app that can detect if your University laptop is affected, can be found here.

 

Laptops purchased during the period March 2020 – present: DTS will contact you

If you have received a University laptop between March 2020 and now, delivered to your home address, this will need to be configured with our University image. This ensures you have the correct access to University systems and services, and also ensures important security patching can take place.

DTS will be in touch with you directly if this applies to you, you do not need to log a ticket.

 

Health checks are available

If you are aware that your device has not been connected to the network for a long period of time, or you have rescheduled/not run any updates as requested by the device, please contact our User Support technicians via dts@reading.ac.uk or our Self Service Portal to request our help.