Returning to Campus: Important PC and Laptop checks

Returning to Campus: PC and Laptop checks

 

Connection to University Networks

We are aware of a number of devices across campus that are at risk of login issues due to time logged off the University’s network.

This will apply to:

  • PCs on campus that have been switched off for more than 3 months
  • University laptops that have not connected to the VPN for more than 3 months, and have not accessed Eduroam for more than 3 months

 

This is part of the University’s IT policies and ensures the safety and security of our community. It is  important to routinely connect to the University’s VPN when working off campus to allow vital security updates and configurations to be made to your device.

If your device has not connected to the network within this timeframe, you may see the error message “There are no logon servers available” when you next access the network on campus, and a technician will need to visit to fix this. Please note on-campus PCs at London Road and Greenlands campuses have been manually updated by our User Support team.

 

Details and further information on how to arrange a technician visit, as well as an app that can detect if your University laptop is affected, can be found here.

 

Laptops purchased during the period March 2020 – present: DTS will contact you

If you have received a University laptop between March 2020 and now, delivered to your home address, this will need to be configured with our University image. This ensures you have the correct access to University systems and services, and also ensures important security patching can take place.

DTS will be in touch with you directly if this applies to you, you do not need to log a ticket.

 

Health checks are available

If you are aware that your device has not been connected to the network for a long period of time, or you have rescheduled/not run any updates as requested by the device, please contact our User Support technicians via dts@reading.ac.uk or our Self Service Portal to request our help.