November 30, 2021

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Each year DTS carries out a short survey to make sure we are fulfilling our role in supporting the University staff and their digital requirements.

 

Further to the launch of the annual DTS Survey at the end of last week, please find the link to this year’s Survey. In this year’s short survey, we hope to get an idea of what other things staff members would like from their DTS department, whilst gaining an idea of how we are performing in day to day support tasks.

 

Previous years’ feedback has allowed us to implement the popular Teaching and Learning priority phone line for those calling from teaching and learning environments, the new IT Status Hub, the implementation of a new phone system due in January, increased resourcing for Mac support and a campus-wide Wi-Fi refresh amongst other initiatives.

 

With the feedback received this year, we plan to use this input to implement further improvements as well as hosting roadshows, focus groups and workshops to allow you to help shape our way forward. Further details of this will be shared via the DTS website shortly.

 

The survey will remain open until the Christmas break, please encourage your colleagues to respond. We look forward to your responses and sharing the findings in the future.