About the device replacement programme
The New Ways of Working (NWoW) Programme is an ambitious project including a sub-programme to replace all University devices with a standardised, easy to support-and-use, modern and portable device. The project to replace these aligns closely with the University’s strategic aims in terms of new ways of working, and this Programme will work closely with Estates, Health and Safety and HR to ensure consistency across each of these working areas, with a specific focus on digital flexibility and efficient working.
In our last post Device Replacement October update, we told you about our plans for the coming weeks to get the next phase up and running.
We have placed an order with our suppliers for the next batch of laptops. This has meant we have been able to take advantage of a bulk order discount.
We have recruited a device lifecycle engagement analyst who will start at the beginning of December. Also, we have recruited two additional dedicated User Support technicians, who will start working alongside our experienced engineers next month.
The envisioning centre in the URS Building is almost ready to accept visitors, and we expect it to be live before the Christmas break. Booking a visit for specific areas will be arranged through our engagement analyst.
Pilot: Human Resources
During the last week of November, our User Support technicians will be checking with the assigned stakeholders in HR to make sure that everything is set up and working as they required. This is an essential part of the device delivery process; ensuring everything that was agreed at the start of the project has been delivered before customer sign off.
Once HR have signed off the work, we will move to the next group. For the last month or so, our Business Relationship Managers have been contacting their areas to find out more detailed requirements and this has fed into the information we hold about the age of all devices to enable us to produce a draft schedule of work. As a result, the next area will be Legal (before Christmas), followed by Student Services (after the Christmas break).
We are in the process of setting up new communication channels, in the meantime if you need information about the device replacement programme, please raise a ticket with the IT Service Desk who will pass it to the team.
If you need a new device, this has reverted to the pre pandemic process and should be arranged through your department.