jmacfadyen 
What’s new for 2023?
Our new Device Lifecycle team officially started work in December 2022 and is now responsible for the Device Replacement Programme. The team will be co-ordinating with each school and function in turn to provide and install the most appropriate devices and peripherals.
Following discussions with our Business Relationship Managers and stakeholders within each area, we are putting together a 12-month calendar which sets out the schedule of work planned until December 2023. This is expected to be part of a three year roll out to replace all old devices across the University.
What can you expect from us?
In an initial consultation, the team will discuss your area’s particular requirements, advise which devices and peripherals would enhance your digital working and answer any questions regarding the project. They will then go onsite in your department to provide all help and support required to set up the new equipment.
The aim is to ensure the transition is as simple and efficient as possible.
Until Device Replacement Rolls Out in Your Department ….
As always, if you have any problems with your University IT equipment, log a ticket with the IT Service Desk:
- Online through the IT Self Service Portal
- In person, you can visit the IT Service Desk on the first floor of the main Library on a weekday (8am to 5pm) or weekend (9am to 5pm), during term time
- Email dts@reading.ac.uk
Our User Support team will evaluate any slow performing or faulty devices and recommend next steps.