Viva Learning now in Microsoft Teams

Viva Learning can now be found within student and staff Microsoft Teams.

 

Viva Learning creates a central hub for learning in Teams where people can share, recommend, and learn from content libraries across an organization to empower teams and individuals to make learning a natural part of their day. This includes access to content libraries from LinkedIn Learning, Microsoft Learn, Microsoft 365 Training, and third-party content providers and learning management systems.

 

Guidance on getting started with Viva Learning and other how to documentation can be found here.

 

 

 

Antivirus Change: Sophos to Microsoft Defender ATP

Digital Technology Services will be moving from Sophos antivirus protection to Microsoft Defender ATP from this month.

Microsoft Defender ATP will be automatically installed on your device and Sophos automatically uninstalled, all new devices and updated devices will no longer have Sophos installed as standard.

We have compiled some FAQs below, please check these before contacting the IT Service Desk.

 

 

How long will it take to uninstall Sophos Endpoint Agent from my device?

Sophos will be uninstalled automatically from your device. The time required to uninstall Sophos Endpoint Agent will vary depending on the capabilities of your device’s hardware, as well as the software programs that are installed on your device.

How do I confirm Microsoft Defender ATP is running on my device?

In Windows 10, the Windows Security Center ‘White Shield’ icon should be present in the system tray showing that Windows Defender is running.

 

How do I confirm Sophos Endpoint Agent has been removed from my device?

Check the system tray, located in the lower right-hand corner of your screen. If Sophos Endpoint Agent has been removed, then the blue Sophos shield shown below will not be present.

 

 

 

 

 

 

 

You can also open Add or Remove Programs on your device and browse the list of installed programs to confirm that it has been removed.

You may see Sophos and Windows Security both installed on your device at the same time, this is fine and will be the case until Sophos is removed. At this point, Windows Security will take over.

What about Mac or Linux?

This information is currently for Windows only. Work is being undertaken for Mac and Linux and updates will follow.

How does Microsoft Defender ATP differ from Windows Defender?

Microsoft Defender ATP is actually two products in one. It includes Windows Defender, Microsoft’s antivirus solution that is included with recent versions of the Windows operating system. It also includes ATP, which is a cloud-based enterprise security solution that builds on Defender’s antivirus features and enhances its capabilities for managed computers.

Microsoft Defender ATP also provides antivirus services to macOS-based Apple devices when deployed with our installation package. Computers that are transitioned to Microsoft Defender ATP become centrally managed in order to take advantage of the features provided by this solution. The process of transitioning University-owned devices to Microsoft Defender ATP is not automatic, but it can be automated by Digital Technology Services.

Why do I see a yellow warning icon when I check my Windows Security settings?

Until the rollout is completed, the Microsoft Defender ATP icon may not always have a Green tick. A review of the non-AV features that represent many of these messages is currently in progress.

 

 

Personal devices: Check your settings

Eduroam: removal of TLS 1.1 protocol

 

What is TLS 1.1?

TLS is a method of encrypting data that “scrambles” data from one service to another, meaning any attempts to “read” it during the movement of the data are stopped.

Sometimes referred to as SSL,  TLS provides a means of keeping data safe, often used in financial systems but really anything that requires keeping secure. TLS 1.1 has been retired.

 

What’s happening?

In order to ensure the security of the University’s systems and services, we will be disabling the TLS 1.1 protocol on the eduroam Wi-Fi service on 31 August 2021. This change will affect any older devices that are not able to support TLS 1.2, including computers running Windows 7 and mobile devices running older versions of iOS and Android.

The TLS 1.1 protocol is not as secure as the newer TLS 1.2 and is no longer supported for connections to many services, including Microsoft’s Office 365. As Windows 7 is no longer supported by Microsoft since January 2020, security patches are no longer available, and we advise that anyone using Windows 7 upgrades to Windows 10.

For instructions on updating your settings, please see this helpful guide.

Information: 13 July – DTS retiring dfs.rdg.ac.uk – all shares to redirect to rdg-home.ad.rdg.ac.uk (rdg-home)

On Tuesday 13 July 2021 – DTS will be retiring dfs.rdg.ac.uk – all shares will now redirect to rdg-home.ad.rdg.ac.uk (rdg-home). Our Operations team is carrying out this work to consolidate our systems and remove a layer of complexity, making it easier and quicker for you to access support in the future.

 

This change will impact your use of collaborative, home, research and research-nfs drives if not updated, please check and update any saved or “favourited” paths.

 

What do I need to do?

 

  • Drive Mappings:
    • Any mapped drives will be updated on your behalf by DTS, any drives you have manually created will need to be changed now or replaced with Quick Access.

 

  • Quick Access:
    • Please check and update your Quick access drives as they may also be pointed at dfs.rdg.ac.uk not rdg-home.
    • We would recommend using Quick Access to save and access your drives, and you may find these easier and quicker to use. Instructions to do so can be found on our Self Service Portal.

 

Why are DTS making this change?

 

Retiring dfs.rdg.ac.uk allows our DTS teams to consolidate space in our Data Centre; reducing the amount of cooling and power required which will subsequently reduce our carbon footprint further. This change will also allow out teams to continue working to consolidate systems and eventually retire the Lyle Building Data Centre.

 

Further to this, dfs.rdg.ac.uk is a “standalone solution” hosted on legacy hardware, rdg-home provides a “distributed solution” – meaning that in the event of a systems failure, service can be maintained. Using rdg-home will also allow us to utilise the cloud when it is the best option, providing greater flexibility for DTS systems and services.

 

If you have any questions about how to map your drives, please check out our helpful guides in the Self Service Portal. Please contact the Service Desk if you have any issues.

Returning to Campus: Important PC and Laptop checks

Returning to Campus: PC and Laptop checks

 

Connection to University Networks

We are aware of a number of devices across campus that are at risk of login issues due to time logged off the University’s network.

This will apply to:

  • PCs on campus that have been switched off for more than 3 months
  • University laptops that have not connected to the VPN for more than 3 months, and have not accessed Eduroam for more than 3 months

 

This is part of the University’s IT policies and ensures the safety and security of our community. It is  important to routinely connect to the University’s VPN when working off campus to allow vital security updates and configurations to be made to your device.

If your device has not connected to the network within this timeframe, you may see the error message “There are no logon servers available” when you next access the network on campus, and a technician will need to visit to fix this. Please note on-campus PCs at London Road and Greenlands campuses have been manually updated by our User Support team.

 

Details and further information on how to arrange a technician visit, as well as an app that can detect if your University laptop is affected, can be found here.

 

Laptops purchased during the period March 2020 – present: DTS will contact you

If you have received a University laptop between March 2020 and now, delivered to your home address, this will need to be configured with our University image. This ensures you have the correct access to University systems and services, and also ensures important security patching can take place.

DTS will be in touch with you directly if this applies to you, you do not need to log a ticket.

 

Health checks are available

If you are aware that your device has not been connected to the network for a long period of time, or you have rescheduled/not run any updates as requested by the device, please contact our User Support technicians via dts@reading.ac.uk or our Self Service Portal to request our help.

Adobe Flash Player no longer supported

Adobe support for Flash Player ended on 31 December 2020.  Adobe have also blocked Flash content from running in the Player with effect from 12 January 2021.  Further information is available from Adobe, see https://www.adobe.com/uk/products/flashplayer/end-of-life.html

As the software is no longer being updated, it needs to be removed from University computers to ensure that it does not pose a security threat.

Where possible, DTS will remove the software automatically but it is possible that we will need to remotely connect to computers to remove it.

Please note the following advice from Adobe in the web page above and do not install third-party Flash players:

 

IF I FIND FLASH PLAYER AVAILABLE FOR DOWNLOAD ON A THIRD-PARTY WEBSITE, SHOULD I USE IT?

No.  These versions of Flash Player are not authorised by Adobe. You should not use unauthorised versions of Flash Player.  Unauthorised downloads are a common source of malware and viruses.

 

If you use Flash content in your teaching, or have other requirements for Flash, please contact DTS via dts@reading.ac.uk.

Login issues to long periods off the network

PCs and laptops that have not connected to the University’s networks in over 3 months will be at risk of login issues.

 

We are aware of a number of devices across campus that are at risk of login issues due to time logged off the University’s network. This will apply to:

  • PCs on campus that have been switched off for more than 3 months
  • University laptops that have not connected to the VPN for more than 3 months, and have not accessed Eduroam for more than 3 months

 

You will see the error message “No Logon Servers Available” and will require a technician visit. Due to the numbers of our colleagues returning to campus over the next few months, we plan to contact individuals directly and arrange a bookable time for our User Support technicians to visit you and apply essential settings to your device.

 

If you expect to be on campus soon and believe your device belongs to the above categories, please let us know when you plan to return to site by emailing dts@reading.ac.uk and that you will require technician support.

 

 

Changes to the email system affecting @rdg.ac.uk

 

On Tues 16 Feb, a change was made to the University’s email system so that email coming from outside the University now goes directly to Office 365.  This improves the availability of staff email – we have had a few instances where incoming email could not be delivered – and brings the benefit of additional malware checking from Microsoft.

Since the change, we have been made aware that some staff have had issues due to email being sent to “@rdg.ac.uk” instead of “@reading.ac.uk”.  The “@rdg.ac.uk” format addresses have been deprecated for many years and are no longer supported.  However, if you have a vital requirement for this format of address, please raise a TOPdesk ticket via the Self-Service Portal stating the details of this. Our team will investigate and liaise with you.

Important login changes from 1st March for @live.henley.com (@programme-member.henley.com) user accounts

 

We have recently made an important change to the way Henley programme members access the varied cloud based resources and cloud authentication methods to the learning platforms and resources.

 

What are we doing?

Historically there has been two Office365 systems at the University of Reading. One for the bulk of the students at Reading (e.g undergraduates and postgrads on typical University of Reading courses) and one setup initially for the Henley programme members (traditionally taught at the Greenlands campus and for distance learning students).
Time has now come to merge these two systems into the primary system. This process involves:

  1. Modifying your University Login Username(UPN/long form username): ab123456@live.henley.com (example)
  2. Modifying your Primary Email Address (from address): smith@student.henley.ac.uk (example)
  3. Move your existing Exchange Online Mailbox (including mail forwarding rules) and OneDrive content to the new system

 

Why are we doing this?

In order to provide secure access to the recently upgraded cloud based services (library resources, o365 apps),  it is technically not possible to continue under the previous setup. This change is necessary to enable us to deliver future integrations seamlessly along with maintaining account security in accordance with the University Security Policy.

 

How will it affect me?

The merging of the two systems brings many benefits to you, as well as the business a whole.

From the 1st of March 2021 onwards,  there will 3 changes as described:

 

  Old method – pre-change New method – post-change  Impact
Short Form Username ab123456 ab123456 No change
Long Form Username ab123456@live.henley.com ab123456@student.reading.ac.uk This is the main change
Primary email address a.smith@programme-member.henley.com a.smith@student.henley.ac.uk Your Primary email address will change
Additional email alias n/a a.smith@programme-member.henley.com Your old Henley email address will still work for others to use

 

Please note:  On the first login you will be prompted to set up (MFA) Multifactor Authentication by following the on-screen prompts.  This is an important step in protecting your account against unauthorised access as a result of a security compromise.

On the plus side you will now have seamless access to the wider suite of Office 365 products, such as Teams, Forms, OneDrive & PowerApps and will no longer have to be invited as a ‘guest’ to access shared resources.

The single style of logging into resources such as Outlook, TopDesk self-service portal and Blackboard will make for a simpler experience.

 

Any technical questions, please email the IT Service Desk at dts@reading.ac.uk

Home drives (N:drive) moving to OneDrive for Business

As part of updating our services to better support remote working, all staff home drives (also known as N: drives) will move to OneDrive for Business.  Our aim is for all staff to have stopped using their home drive and have moved files to OneDrive for Business by 30 April 2021.

 

Note that we are not moving collaborative shares or students home drives at this stage. These will be migrated following successful completion of the staff home drives migration.

 

What do I need to do?

We know that many of you are using OneDrive for Business instead of your home drive. If this is you, you do not need to do anything further as you are already up and running with OneDrive for Business. Please ensure you have everything you need on OneDrive and empty your home drive by deleting any remaining files.

 

If you are still using your home drive, we would ask that you move your data to your OneDrive for Business using the following steps

 

  1. Check you have got OneDrive for Business (Windows 10 users already have it installed, otherwise log in to office.com to access)
  2. From today, start using OneDrive for Business instead of your home drive
  3. Move your existing data from your home drive to OneDrive for Business. The advantage of moving your files yourself is you can choose what to move and when the move happens. Instructions (requires UoR login): Self Service Portal – Home drives (N: drives) move to OneDrive for Business

 

You may find it useful to review your data on your home drive and delete any unwanted, outdated or obsolete data before you move it across.

 

Here to help

We understand this is a disruptive change, and DTS are here to help you with it.

 

If you think you need to keep using your home drive, we need to speak with you to find a workable solution. Examples of this could be:

  • where OneDrive is incompatible or problematic with applications required for university work (such as applications launched through Apps Anywhere, EndNote or Diet Plan).
  • where a local sync is necessary for your applications to work (such as Case Complete)

To start this conversation, please complete the form (requires UoR login) Self Service Portal – Home Drive requirements form

 

If you are uncomfortable moving files to OneDrive for Business and would like help, please raise a ticket with the IT Service Desk (email dts@reading.ac.uk or visit uor.topdesk.net).

 

Important

If you don’t move your data yourself and we haven’t heard from you, DTS will move your data to your OneDrive for Business and delete it from the home drive server. This means your data will no longer be available on your home drive. Where it has been confirmed that someone is on extended leave, on maternity/paternity leave, or long-term sick leave, we will do the same.

 

Any questions, comments or concerns?

If you have any questions about the migration, please email the project team at UoR-HomeDrives-OneDrive@reading.ac.uk

 

To raise a ticket to ask for IT assistance from the IT Service Desk, please either email dts@reading.ac.uk or visit uor.topdesk.net

 

We are also developing a web hub page which will contain further information, FAQs, project progress etc. here: https://www.reading.ac.uk/digital-technology-services/service-catalogue/onedrive