Author: View from the Director’s Chair, May 2013
Despite the unseasonably cold weather there has been plenty of good news to warm hearts and minds within IT Services this month!
Remote assistance trial
IT Services have started a trial of a new system to enhance our support services. We are using of a remote assistance appliance supplied by Bomgar and would encourage all staffContinue reading Remote assistance trial
Systems issues 22 April 2013
We have had a series of issues over the last 24 hours and this is to explain some of the problems.
Microsoft Windows XP support
IT Services will not support Windows XP beyond Microsoft’s withdrawal of security update support after 8 April 2014. This also applies to Office 2003.
Cedar Farm data link
Today, our Data Networks team updated the connection to the University’s Cedar Farm.
View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?
This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed theirContinue reading View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?
Package delivery scam email
We have had another scam email attack in the form of a fake postal receipt email.
Login Credential security
IT Services have had a reminder from ja.net CSIRT regarding user credential sharing and the associated issues.
Twitter Phish
We have seen an incident of a member of staff being phished via Twitter.
Identity Management Project
You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistencyContinue reading Identity Management Project