Interruption to Student Email Service

This has now been resolved for all students.

We are happy to confirm that on Friday (02/08/19) evening we were able to fix the issue affecting the student e-mail service. There appears to be an issue with UoR Malaysia students experiencing a similar difficulty which we are currently investigating.

Please be aware that any messages that were bounced back will need to be resent.

We will be having a meeting on Wednesday 7th review the incident.

We are currently experiencing an interruption to our student email service.

E-mails sent to affected student accounts will bounce back to the sender, and will need to be re-sent once service has been restored.

Apologies for any inconvenience caused – we are working to resolve this as quickly as possible. Our status page has been updated, and will be kept up to date with progress.

New look for Microsoft Teams

Microsoft has released a new viewing option for Teams which turns the Teams section from a list of your teams to a tiled view.

Some more information can be found here.

From within the tile you can then manage the team as you would have in the list view.

When you next log in to Teams, you should see this screen:

If you want to move back to the list view that you are used to, the option to do so is in the top right, next to the ‘Join or create team’ button.



16:30 16/10/17 Spam Email Alert – Subject “Warning, Warning Warning”

We have been receiving reports of another spam email that poses as an email from our Service Desk. The subject line says, “Warning, Warning Warning” and has masked its email address to appear as a UoR address.

This email is not an official email and opening the attachment could potentially harm your computer and give the sender access to your account. If you happen to receive this email, delete it immediately.

(click the image to see a bigger version)

If you have opened the attachment and completed the form, your account may be at risk and you should change your password as soon as possible. To do this, please see the details below.

If you have any questions or concerns, please contact IT, our staff are always happy to help.



Changing your Password

Important:  Please be aware that if you do change your password, any device (computer, tablet, phone etc.) that has saved passwords will need to be updated with the new password as they can cause your account to be locked out if they continue to submit the old password.

  • If you are a staff member on campus:

Please log in to the User Access Management System (SailPoint IIQ). If this is the first time you have logged in, you will be asked to answer three security questions. These can be used to reset your password if you ever forget it.

Once you have logged in, follow these steps:

1. The default view is the Dashboard. From here, look in the Manage Access section and click Change Password
2. Under the Account ID heading, tick the box next to your Username (for most people this will be the only option available)
3. Enter your New Password and type it again exactly the same in the Confirm Password box

Your new password must meet the following conditions:
• Minimum length of 8 characters
• Maximum length of 12 characters
• Must contain at least one digit (number)
• Must contain a mixture of upper and lower case letters
• Must not be the same as the previous password
• Must not contain your username
• Must not be based on a dictionary word in any European Language
• Must not contain the following characters: # £ \ or space

4. Click Submit
5. You will now be returned to the Dashboard with a notification that your password has successfully been changed

  • If you are off campus or a student:

Please visit the Password Services Webpage and fill in the four boxes: University usernameCurrent passwordNew password and Confirm password.
Your password must meet the same conditions as above.
Once complete, click the Continue button.
Your password will now be changed.

15:55 22/04/16 Eduroam certificate change

We have had to make some changes to the Eduroam security certificate this afternoon in order to maintain service availability. Unfortunately, this can potentially cause some problems with devices running Windows operating systems.

The easiest way to correct any issues is to remove your eduroam profile, visit our Wi-Fi connection page and install a new eduroam profile using the wizard. Access to this page is also available through the UoR-Setup network if you can’t access it through a mobile data network.

The issues can also be corrected manually by following the instructions below.

MacOS and Android devices do not appear to have been affected. iOS devices might be prompted to accept a new certificate.

If you have any difficulties, please contact the IT Service Desk on 0118 378 6262 (6262 internally) or log an incident in the IT Self Service Portal.

Manual Instructions:

For older installations of the eduroam profile, eduroam will not connect automatically the first time after the change. When asked to connect, a message stating the certificate trust has changed will appear. If you see this message on your device, please ensure it reads ‘Comodo RSA Certification Authority’ for the new trust point, then press connect.  This should only need to be done once.

For newer installations of the eduroam profile, eduroam will not connect at all until a configuration change is made.  If you are having this problem, please open your wireless networks settings, edit the settings for eduroam, press settings for the network authentication method, then make sure ‘Comodo RSA Certification Authority’ is selected in the list. It is also worthwhile unchecking the box for ‘do not prompt user to authorize new servers’.

Eduroam Wireless Netwrok Properties Protected EAP Properties


Firewall Issue

We are currently trying to fix an issue with the Whiteknights campus firewalls, which can lead to occasional and very brief losses of connectivity to the Internet for users at Whiteknights and London Road campuses, and when accessing University business systems such as Agresso, RISIS and Trent.  There are some challenging circumstances, so it’s taking us longer than usual to get to the bottom of things.  We are working with our equipment vendor’s advanced technical support and engineering teams with a view to identifying feasible workarounds and a fix for the root cause as quickly as possible.

In order to assist with our diagnostics, and to help us accurately judge the business impact of this issue, it would be helpful if people could contact the IT Service Desk if they are unexpectedly disconnected from any of the University’s business systems during their day to day work. We routinely monitor the University’s Internet connectivity so at the present time do not need to be contacted regarding brief losses of Internet access.

As ever, please feel free to discuss any aspect of this issue with your IT Business Partner if you wish.

Slow Logins Issue

We have recently been experiencing problems with slow logins to some PCs on campus. We are working very hard to resolve this issue. Should you find your login is unacceptably slow (over 4 minutes), you should:

Contact the Service Desk immediately on 0118 378 6262, 6262 from an internal phone.
They will be able to provide you with details of a guest login account.
If required, restart the PC (hold the power button if necessary).
Login using the username and password supplied to you.

NOTE: The guest login will not map your N:\ drive automatically. The Service Desk will be able to assist you with this. You will still be able to access Blackboard and the Internet.

AV technicians are also able to assist with this particular problem.