AppsAnywhere for Non-Windows Users

AppsAnywhere is now being extended to allow access to applications for non-Windows users.  Applications are being made available to Mac users, and the service will then be widened to support other devices such as Chromebooks.

Around 15 applications are currently open to Mac users, with work continuing to expand this list.

Mac users can see the available applications on the main page within AppsAnywhere.  (If a Windows user would like to see the applications available to Mac users, they should visit appsanywhere.reading.ac.uk, go to the “OS” tab and select OS X.)  Instructions for setting up and using AppsAnywhere on a Mac can be found in the DTS Knowledge Base here.

If you have questions please contact the IT Service Desk on dts@reading.ac.uk or using the IT Self Service Portal.

Login changes from 1 September 2020

From the 1 September University staff will have to use their University username plus ‘@reading.ac.uk‘ to log in to University systems (Email, OneDrive for Business, Blackboard, Agresso etc.).

This change allows us to improve security around logins, meaning we can better ensure the safety of work and files. Having one username format for staff when logging also makes the process simpler, as there were many variants before.

 

What is changing? 

When logging in to University services people used a variety of usernames to login. They will now only use your ‘username’ + ‘@reading.ac.uk‘.

E.g. ab123456@reading.ac.uk

This will be the format for all University of Reading staff including those with other suffixed email addresses (i.e. @henley.ac.uk) with the exception our colleagues at the University of Reading Malaysia.

If you joined the University after February 2020, your login will not be impacted by this change.

Please note that you will not need to use this new username to log in to your University devices, or to access RISIS or Canvas at this time.

 

When is this changing? 

This change will happen from the evening of 1 September 2020.

 

How will it affect my access? 

When opening your browser to access Office365, for example, you will be prompted to re-enter your login details.

Please ensure you enter <username>@reading.ac.uk in the username field followed by your password where prompted.  Once entered, the browser can save your login information for later use and should not prompt you again.

You may also be prompted to re-enter your log in details on any mobile devices you use, for example where your email account is available on your mobile device.

On logging in for the first time after this change, you may be directed to set up password reset authentication details so that you can reset your own password. This helps ensure the security of your account and should take no more than a few minutes.  We have a handy guide available within our IT Self Service Portal on how to get set up the Self Service Password Reset system.

You may find your browser will “remember” your last login username, and therefore we recommend selecting “Forget this” so that you can enter your new login information.

Our Operations team have put together some helpful advice about what to do if you have issues logging in after the changes are made on Tuesday, you can also find this guide on our IT Self Service Portal.

 

UPN Change FAQs


Outlook

Outlook keeps logging me out/I can’t log in to Outlook desktop client

You may find your outlook is struggling to connect after the UPN changeYour outlook will prompt you for your University password (see below) but it will not authenticate no matter how many times you enter it correctly. 


This is because your UPN “unique username” has changed to fit the infrastructure system. Therefore click more choice and then click use a different account 

This will clear the username and password box. 

In the first box enter your UPN as username@reading.ac.uk (ab123456@reading.ac.uk) followed by your university password. Make sure you click remember my credentials then press ok. 

You will see on the bottom right of outlook that it is connected 

Sometime you have to click under send/receive > send/receive all folders button. 


OneDrive

I can no longer login to OneDrive using my saved bookmark in my web browser?

OneDrive links contain the owner’s username.

Since the username has changed, so has the link. Previously it would have shown similar to this;

 

But now the link needs to look like;

 

Please update your link as above

 

I can now longer open a file that was shared to me via OneDrive?

This is due to path where the file is stored has changed, due to the username changing. The easiest way to resolve is simply ask the file owner to re-share the file.

*However, if you need access urgently you can simply amend the existing link to include their new username. If you do not know their username, simply compose a new email in Outlook and click ‘Address Book’. Search for the user, right click the correct user and choose properties. Their username will be shown in the ‘alias’ field.

An example can be seen below:

 

OneNote

My OneNote notebooks are not syncing or opening?

Notebooks are typically saved in your OneDrive folder.

This means the location path has changed due to the username changing. Simply close and re-open the notebooks. Follow these simple Microsoft guides to do so: Closing a notebook in OneNote and Open a notebook in OneNote

 

 

New Microsoft Teams guidance for Teaching & Learning

Microsoft Teams is now available to both staff and students. This means that staff now have the opportunity to use the tools available to enhance their teaching and learning and to collaborate individually with students.

The helpful guys over at CQSD TEL have put together two new TEL focused pieces of guidance around Microsoft Teams on their blog:

Further Teams guidance

You can find more guidance on getting the most out of Microsoft Teams from the following University resources:

Need help?

Our friendly staff are always here to help if you need guidance with Microsoft Teams. Contact the IT Service Desk using the IT Self Service Portal or emailing dts@reading.ac.uk

New Microsoft Teams guidance for Teaching & Learning

Microsoft Teams is now available to both staff and students.  This means that staff now have the opportunity to use the tools available to enhance their teaching and learning and to collaborate individually with students.

The helpful people over at CQSD TEL have put together two new TEL focused pieces of guidance around Microsoft Teams on their blog:

Further Teams guidance

You can find more guidance on getting the most out of Microsoft Teams from the following University resources:

Need help?

Our friendly staff are always here to help if you need guidance with Microsoft Teams. Contact the IT Service Desk using the IT Self Service Portal or emailing dts@reading.ac.uk.

New staff will now reset their password in a different way

We are making a change to the way new staff reset their password. From 15th March, new staff starters will now use secure Microsoft servers to manage changing and resetting their password.

Current staff who started before the 15th of March will still reset their password in the old way of visiting myid.reading.ac.uk .

Whats changing?

If you forget your password, or wanted to change it for security reasons, you will need to reset it.

The old way: going to password.reading.ac.uk

The new way: going to Office.com

How do I reset my password?

Follow the short guide below to be guided through the new process.

1. Go to Office.com.

Go to Office.com 

2. Click’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter ‘username@reading.ac.uk’ and enter the characters on screen

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

On the final screen, enter your password into both text fields and click ‘Finish’. You have now reset your password.

Need help or further assistance?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

New University VPN

DTS is pleased to announce the release of a new VPN solution available now for all staff.

The VPN allows you, when working remotely, to access internal systems that require a connection to the University network.

This new VPN has a larger capacity meaning that more people can make use of it at the same time. It also increases security when making a connection to the University network, keeping your work and important documents safer.

Who can use the VPN?

All staff are able to make use of the VPN but students must apply through the IT Self Service Portal. However, only those who need to access systems that require a connection the University network need to use it. Most the tools you use day to day do not require the VPN, this includes Email and Calendar, OneDrive, Teams and Office 365 apps.

A full list of what systems require the VPN is available on the VPN knowledge base guides.

How do I get access?

DTS have provided 2 knowledgebase guides on connecting to the VPN:

Important: you will need to authenticate your connection

When using your University account to login to the VPN you will need to verify yourself using Multi Factor Authentication, either via the Microsoft Authenticator app or a phone line. Full details and guides can be found on the Remote Services Access page.

Need help?

If you have questions or want help connecting to the VPN please contact the IT Service Desk on it@reading.ac.uk or using the IT Self Service Portal.

Removal of Apple QuickTime from University Windows Devices

Support for Apple QuickTime ended in 2016. Due to this, it is now considered a security risk and is scheduled to be removed from University computers.  Apple have released the following information about QuickTime in their Knowledge Base (https://support.apple.com/kb/DL837?locale=en_GB):

“QuickTime 7 for Windows is no longer supported by Apple. New versions of Windows since 2009 have included support for the key media formats, such as H.264 and AAC, that QuickTime 7 enabled. All current Windows web browsers support video without the need for browser plug-ins.”

Unsupported software often has vulnerabilities that can be exploited by hackers and QuickTime is extremely vulnerable to attack.

IT will be remotely removing QuickTime from 228 computers that have it installed from the 10th of February.

If you need to use QuickTime please contact the IT Service Desk to discuss your requirements:

http://www.reading.ac.uk/internal/its/help/

See our web page on unsupported software for more information on the importance of keeping software up to date:

http://www.reading.ac.uk/internal/its/cybersecurity/unsupported-software.aspx

 

ActivEdition issue – error when logging in

This issue has now been resolved and logging into and editing content on ActivEdition is available again.


ActivEdition editing has been unavailable since about 8:45 Wednesday morning due to an error when logging in.

This means that users cannot change content on AE pages or login to the system.

We reported it to the supplier (C2)  yesterday at around 12. They had problems accessing our servers – but since late morning today they have been able to access the servers. We have to await confirmation from the supplier that they have fixed the issue.

We will update you here as soon as we know more.

ActivEdition website brief interruption (viewing, editing) – 27th November 17:00

Unfortunately, as we are seeing problems with ActivEdition today, we will have to postpone this maintenance until the 4 December.


The ActivEdition web site will experience a brief interruption around 17:00 GMT 27th November in order to carry out essential maintenance.

Content Editing will be unavailable between 15:00-21:00 GMT on 27th November.

Multi-factor authentication for Office applications from 10 December

Colleagues are advised that from 10 December, the University is changing how you access Microsoft Office applications (Outlook, Word, Excel etc.) remotely.

If you log on to the University network from your home or a location outside our campuses, you will be asked to complete a Multi-Factor Authentication before you can use these applications. This would generally involve either saying ‘Approve’ to a login notification on your smartphone or entering a unique code available on your phone.

We recommend that you download the Microsoft Authenticator App on your smartphone to help you do this. This app is available for AndroidiOS and Windows smartphones.

Instructions on how to set up the app are available on the Remote Services Access Guide.

If you do not have a smartphone, the authentication works through an SMS sent to your mobile phone or through a call on a landline.

These changes are part of our work to make the University and its IT systems secure. Every week, around 40 University accounts are hacked – requiring urgent work to secure those accounts. We need your support to facilitate a secure infrastructure that colleagues can use to work flexibly.

If you have any questions or concerns about this change, please email IT Service Desk.