Power outage affected IT services

We recently experienced a power outage at 12:15pm that affected our storage which resulted some services being unavailable.

We are working to bring back all affected services and hope to achieve this as soon as possible. If you are still experiencing  problems accessing a particular service please contact the IT Service Desk.

Please accept our apologies for the disruption this has caused.

 

 

 

Phone issues

The fix we implemented at 3:30 was successful and the intermittent call issues are resolved. We will monitor the service to make sure it continues to be available.


We have identified the problem causing the intermittent phone issues and are will be implementing a fix at 3:30pm. Please be aware that this will cause phone-calls to be unavailable for 5 minutes. Any calls in progress will be dropped. However, phone services should return to normal after 5 minutes.


We have identified a possible solution to fix this intermittent phone issue and are working on implementing it with our supplier. We will update you as soon as we have further information.


We are currently working with our supplier to get this fixed as soon as possible. We will have a further update at 2pm.


We are aware of a problem affecting some calls out of the University today.

There are issues with making external calls and calls from campus to campus.

Internal calls (from the same campus) and inbound calls are still working.

We are working to fix this as soon as possible and will provide a further update later today.

We are taking part in Movember!

We are taking part in Movember!

Movember is the leading charity changing the face of men’s health, and this Movember DTS are joining them. Together we can make a difference for men’s health – in prostate cancer, testicular cancer, mental health and suicide prevention. Help to stop men dying too young.

https://moteam.co/uor-dts DTS Movember Crew are raising funds and awareness this Movember for all the dads, brothers, sons and mates in our lives.

Would you please share our message.

Reminder: Change to Students logging in to Office 365 services (Outlook, OneDrive etc.)

This a reminder of the previous message on the 9th of October:

https://blogs.reading.ac.uk/itsnews/2019/10/09/change-to-logging-in-to-university-services-office-365-onedrive-etc/


We are making a change to how students log in to some University services.

From the 5 November you will have to use your University username plus ‘@student.reading.ac.uk’ to log in to University services that have a Microsoft branded login page (Email, OneDrive for Business etc.).

Due to this change, you will need to set-up some security details the next time you login in order to verify your account in the future.

What is changing?

When logging in to University services people used a variety of usernames to login. You will now only use your ‘username’ + ‘@student.reading.ac.uk’.

New way

  1. Enter your username (ab123456) plus ‘@student.reading.ac.uk’ added afterwards. For example: ab123456@student.reading.ac.uk
  2. Enter your password

How will this look in practice?

1. Go to a University service with a Microsoft branded login page (Email, OneDrive for Business etc.)

2. At this login screen enter your username plus ‘@student.reading.ac.uk’

3. You will be redirected to a University of Reading branded login page. Enter the same details as on the previous screen.

4. The first time you do this you will be prompted to set-up some security details.

5. You will now be taken to the service.

When is this changing?

This change will happen on 5th November. However, there will be a 2 month period where other formats of usernames will still work to avoid disruption.

Need assistance or have a question?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

Review of Critical Incident on 19 October

Storage issue

On the 19th of October we experienced an issue with our storage service which affected the following services:

  • N:Drives and Collaborative fileshares
  • Web sites, including blogs
  • Inbound email from off site (internal e-mail, and outgoing e-mail is unaffected)
  • Mailman lists

The supplier of the storage has identified a problem with their software which causes the system to intermittently fail which had led to the unpredictable, occasional outages we have been experiencing. Now we have identified the root cause of these outages we can move onto resolving the issue with supplier in order to improve resilience.

Resolution:

The supplier, Nexenta, are now working on a patch to fix the problem, which is currently being tested and will be available later in November. As soon as this update is available we will work with Nexenta to test and implement the update on our storage system. In the meantime we will continue to closely monitor the services. Until the full fix is available we have put in place a temporary work-around to help keep things running smoothly in the meantime.

Spam email alert – “NEW VOICE MESSAGE”

We have been receiving reports of a recent spam email making it into University inboxes. The email claims that you have a voicemail and asks you to click on a link to listen to it. The message has the subject line “NEW VOICE MESSAGE”.

Do not open this email, click on any links or open any attachments as it could damage your work and computer and may make your private details vulnerable.


If you are concerned about this email or other similar emails then please call ex.6262 or go to reading.ac.uk/it

If you are a member of staff whose students are reporting this to you we strongly recommend that they change their password via the https://password.reading.ac.uk website.

If you go to https://password.reading.ac.uk/reset/ you can reset your password; provided that you know your University Username, Student Number and PIN. These can be obtained by filling out the form at https://password.reading.ac.uk/reminder.

For tips on keeping yourself and your information safe online, visit the IT web page on Cyber Security.

macOS Catalina advice – DO NOT UPGRADE YET!

UPDATE: There are still issues with upgrading to Catalina. However, the following workaround has been reported as having success from some of our users.


Apple have released a new MacOS operating system called Catalina. This software update is currently available to download. Catalina has transitioned from a 32-bit to a 64-bit architecture.  As with all new operating system updates, bugs and software incompatibilities have already been identified which have resulted in some applications failing to work. Currently, Pulse Secure is not available for Catalina.

We therefore recommend that you do not update your university owned device at the moment.

Currently, Pulse Secure is not yet available for Catalina. There will be an update coming for Catalina in the near future.

For more information about Catalina and more specifically Pulse Secure, follow the links below:

https://www.apple.com/macos/catalina/

 

STUDENTS: Change to logging in to University services (Office 365, OneDrive, etc.)

We are making a change to how students log in to some University services.

From the 5 November you will have to use your University username plus ‘@student.reading.ac.uk’ to log in to University services that have a Microsoft branded login page (Email, OneDrive for Business etc.).

Due to this change, you will need to set-up some security details the next time you login in order to verify your account in the future.

What is changing?

When logging in to University services people used a variety of usernames to login. You will now only use your ‘username’ + ‘@student.reading.ac.uk’.

New way

  1. Enter your username (ab123456) PLUS ‘@student.reading.ac.uk’ added afterwards. For example: ab123456@student.reading.ac.uk
  2. Enter your password

How will this look in practice?

1. Go to a University service with a Microsoft branded login page (Email, OneDrive for Business etc.)

2. At this login screen enter your username plus ‘@student.reading.ac.uk’

3. You will be redirected to a University of Reading branded login page. Enter the same details as on the previous screen

4. The first time you do this you will be prompted to set-up some security details.

5. You will now be taken to the service

When is this changing?

This change will happen on 5th November. However, there will be a 2 month period where other formats of usernames will still work to avoid disruption.

Need assistance or have a question?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

STUDENTS: change to how you reset your password

We are making a change to the way students reset your password. From tomorrow (10/10/19), you will now use secure Microsoft servers to manage changing and resetting your password.

Due to this change, you will need to set-up some security details the next time you login in order to verify your account in the future.

Whats changing?

If you forgot your password or wanted to change it for security reasons you would need to reset it.

The old way: going to password.reading.ac.uk

The new way: going to Office.com

How do I reset my password?

Follow the short guide below to be guided through the new process. This information can also be found on the IT website.

1. Go to Office.com.

Go to Office.com 

2. Click’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter ‘username@student.reading.ac.uk’ and enter the characters on screen

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

On the final screen, enter your password into both text fields and click ‘Finish’. You have now reset your password.

Need help or further assistance?

Contact the IT Service Desk on x6262, reading.ac.uk/it or it@reading.ac.uk where our friendly staff are always happy to help.

Internal calls added to Microsoft Teams

Microsoft have recently added the ability to voice call internal people in Microsoft Teams.

What has been added?

You can call internal people through your computer, i.e. people with an “@reading.ac.uk” account who have Teams installed . The icon gives you a dedicated “calls” screen where you can see your contacts, and you get Call settings in the Settings. You can use your mobile for internal calls as well.

Have a question?

If you have a question please contact the IT Service Desk at reading.ac.uk/it or by emailing it@reading.ac.uk.