Microsoft Office 2010 updates

We have started to force the Office 2010 Service Pack 2 installation to all our managed PCs since 29 August.

Once the install has finished, the next time that Outlook is opened, you may experience sluggish opening of your InBox, if a re-index for Search occurs.

Also, PCs may run more slowly whilst the install is running.

Office 2010 SP2 has been available since end of July and contains significant bug and performance fixes.  We normally push current Office SP to desktops around this time every year.

The only known issues with SP2 are not relevant, as they apply only to Server 2003.

View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?

This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed their ideas and suggestions on this, many of which are reflected in the summary which follows.  Continue reading

Identity Management Project

You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistency and speed improvements in the following: Continue reading