View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?

This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed their ideas and suggestions on this, many of which are reflected in the summary which follows.  Continue reading

Identity Management Project

You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistency and speed improvements in the following: Continue reading

Anti-spam changes

As part of the Anti-Spam system at the University of Reading, IT Services subscribe to a two blocklists, that are used to reduce the amount of Spam received. They do this by rejecting email that has come from an email server that has been reported as sending Spam and this significantly reduces the amount of Spam email that we are required to process. Continue reading