Phone issues
The fix we implemented at 3:30 was successful and the intermittent call issues are resolved. We will monitor the service to make sure it continues to be available. We have identified theContinue reading Phone issues
Interruption to Student Email Service
This has now been resolved for all students. We are happy to confirm that on Friday (02/08/19) evening we were able to fix the issue affecting the student e-mail service.Continue reading Interruption to Student Email Service
Intel, ARM and AMD chip scare (Spectre + Meltdown)
In the last few days Intel, AMD and ARM have publicly announced major security flaws within their CPU chips. We are working with suppliers to patch our systems as quickly asContinue reading Intel, ARM and AMD chip scare (Spectre + Meltdown)
15:55 22/04/16 Eduroam certificate change
We have had to make some changes to the Eduroam security certificate this afternoon in order to maintain service availability. Unfortunately, this can potentially cause some problems with devices runningContinue reading 15:55 22/04/16 Eduroam certificate change
Mac OS X Yosemite Wi-Fi problems
It has been widely discussed on Mac user forums that there are issues with the Wi-Fi connectivity in the latest version of Mac OS X.
Shell Shock Bash vulnerability Mac OSx patch
Following the widely publicised discovery of a vulnerability in the UNIX Bash feature, IT has patched all servers where this may have posed a risk.
Microsoft Student Advantage
From the 1st October the University of Reading will be providing access to Microsoft Office 365 through Microsoft Student Advantage.
Wi-Fi access issues (27/8/2014)
IT Services have encountered a serious issue with access to Wi-Fi services following a Firewall upgrade yesterday evening.
IT Reorganisation
As part of the Enabling Technology work, the provision of IT support across the University is being merged to create a new central IT function providing support across a rangeContinue reading IT Reorganisation
A new way to raise requests and incidents…
On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via yourContinue reading A new way to raise requests and incidents…