A new way to raise requests and incidents…

On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services. Continue reading

Adobe personal data breach

Early in October, the multimedia giant Adobe admitted to having suffered a data breach of significant proportions, with initial estimates from Adobe numbering it at 2.9 million compromised accounts. Just how significant is now becoming clearer as the count of those compromised is still increasing. Continue reading

Wi-Fi developments

On 2 December 2013, there will be changes to how you connect to the Wi-Fi at the University of Reading. In order to keep in line with the recommendations of the Eduroam Federation, we will be changing the eduroam network to no longer support WPA-Enterprise encryption. Continue reading