On the 24th and 25th of October we had two critical incidents in IT. 24th – Network Issue The incident on Wednesday 24th October affected both the wired and Wi-FiContinue reading Update on recent IT Critical Incidents
We are receiving reports of a Phishing email coming into University inboxes. This is not an official University email and clinking on the links could harm your computer/data. The emailContinue reading 10:45 07/11/18 Phishing email – “Review blocked sign-in attempt”
Over the first two days of November 2018, a substantial number of staff at the University of Reading became locked out of their user accounts meaning that they had no access to centrally providedContinue reading Account Lockouts – follow up/details
This morning we identified an issue with the Card Finance system that is preventing users from logging on and is also affecting users trying to print. This is being investigatedContinue reading 01/11/18 IT Critical Incident – card finance/printing
Microsoft have reported an issue with Microsoft Teams that is preventing some users from accessing the service. Please see the following service status notice from Microsoft. Status: Service degradation UserContinue reading 11:30 29/10/18 Microsoft Teams issue
UPDATE: The research data storage service is now accessible. We are now running on one node and the service is considered to be at risk while we and the suppliersContinue reading 12:00 25/10/18 Research Data Storage issue
Last night we upgraded our storage to fix a known bug with moving NFS services between storage nodes. The NFS service was not running on the storage which manages theContinue reading 16:15 10/10/2018 – IT system outages
On 5th October 2018 we experienced a loss of network connectivity to the RUSU building, which also affected the connection providing Wi-FI Connectivity to the Open Day dome. Working on the Friday nightContinue reading 15:00 09/10/18 Previous Network Incident
UPDATE: Thursday 4th October at 19.00 a fix was applied to the ACT system to resolve the underlying problem with the insights database. Certain commands run against the storage wereContinue reading ACT systems issues – conclusion
UPDATE: We have now resolved the issue affecting some users being unable to access their N drive or web pages. A fix was implemented on the file storage system that was causingContinue reading 15:50 03/10/18 N Drive and web site issues
