Day to day activities

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We are very pleased to confirm that Microsoft have released a patch to fix their security vulnerability in printing services, this was released late last night. This is a worldwide issue affecting all Windows devices, and we know other universities that are also affected by Microsoft’s issue.



What do you need to do?


Our teams have prioritised implementing this fix, and have been able to test and add the vital security patch to our University’s Software Center. This fix has already begun to be pushed out to all University PCs that are switched on and on the network, and these will be forced to reboot to allow the patch to work. Our technical teams are visiting PCs in the Library, teaching and learning rooms and PC labs to ensure these are up to date.


For our colleagues working on a UoR device off-campus, you will need to connect to the University’s VPN and run all software and security updates pending in the Software Center, instructions can be found on our Self Service Portal. Because of the number of connections to the VPN expected, we would recommend that you connect and run these updates at the end of your working day. Please remember to disconnect from the VPN after you have completed the updates.





Our print servers will remain disabled at this stage, and as such you will still be unable to print until these are restarted.


Since yesterday, we have taken exceptional measures to support critical business areas, including Campus Commerce and the University Postal Services. We would ask that if you require urgent printing capability, based on exceptional legal requirements, please contact the IT Service Desk citing this email. They will be able to escalate this appropriately for you.



Many thanks for the extraordinary patience shown. We have not taken this decision lightly, and have acted to ensure the safety of our network and our University community.

Please be advised that we have taken the difficult decision to disable all printing on the University’s network, and from UoR devices printing at home.


This decision has been made due to a worldwide critical exploit in all printing services, and will remain in place until a fix (patching) has been released. We are expecting this patch to be made available in a few days but there has been no timeline advised at this stage, Microsoft are working urgently on this. We will prioritise our print servers when the services has been restored.


If you require urgent printing capability, based on a legal requirement, please contact the IT Service Desk citing this email. They will be able to escalate this appropriately for you.


Please accept our apologies for the inconvenience this will cause. We have not taken this decision lightly, and have acted to ensure the safety of our network and our University community.

On Tuesday 13 July 2021 – DTS will be retiring – all shares will now redirect to (rdg-home). Our Operations team is carrying out this work to consolidate our systems and remove a layer of complexity, making it easier and quicker for you to access support in the future.


This change will impact your use of collaborative, home, research and research-nfs drives if not updated, please check and update any saved or “favourited” paths.


What do I need to do?


  • Drive Mappings:
    • Any mapped drives will be updated on your behalf by DTS, any drives you have manually created will need to be changed now or replaced with Quick Access.


  • Quick Access:
    • Please check and update your Quick access drives as they may also be pointed at not rdg-home.
    • We would recommend using Quick Access to save and access your drives, and you may find these easier and quicker to use. Instructions to do so can be found on our Self Service Portal.


Why are DTS making this change?


Retiring allows our DTS teams to consolidate space in our Data Centre; reducing the amount of cooling and power required which will subsequently reduce our carbon footprint further. This change will also allow out teams to continue working to consolidate systems and eventually retire the Lyle Building Data Centre.


Further to this, is a “standalone solution” hosted on legacy hardware, rdg-home provides a “distributed solution” – meaning that in the event of a systems failure, service can be maintained. Using rdg-home will also allow us to utilise the cloud when it is the best option, providing greater flexibility for DTS systems and services.


If you have any questions about how to map your drives, please check out our helpful guides in the Self Service Portal. Please contact the Service Desk if you have any issues.

Returning to Campus: PC and Laptop checks


Connection to University Networks

We are aware of a number of devices across campus that are at risk of login issues due to time logged off the University’s network.

This will apply to:

  • PCs on campus that have been switched off for more than 3 months
  • University laptops that have not connected to the VPN for more than 3 months, and have not accessed Eduroam for more than 3 months


This is part of the University’s IT policies and ensures the safety and security of our community. It is  important to routinely connect to the University’s VPN when working off campus to allow vital security updates and configurations to be made to your device.

If your device has not connected to the network within this timeframe, you may see the error message “There are no logon servers available” when you next access the network on campus, and a technician will need to visit to fix this. Please note on-campus PCs at London Road and Greenlands campuses have been manually updated by our User Support team.


Details and further information on how to arrange a technician visit, as well as an app that can detect if your University laptop is affected, can be found here.


Laptops purchased during the period March 2020 – present: DTS will contact you

If you have received a University laptop between March 2020 and now, delivered to your home address, this will need to be configured with our University image. This ensures you have the correct access to University systems and services, and also ensures important security patching can take place.

DTS will be in touch with you directly if this applies to you, you do not need to log a ticket.


Health checks are available

If you are aware that your device has not been connected to the network for a long period of time, or you have rescheduled/not run any updates as requested by the device, please contact our User Support technicians via or our Self Service Portal to request our help.


We are pleased to confirm that the power supply is back and wired and wireless network access is restored. We will continue to monitor our systems and services.

If you continue to experience any issues, please don’t hesitate to contact the IT Service Desk.


We are aware of the power supply issues affecting our Whiteknights campus. This is affecting wired and wireless network connections in these areas.

Estates and Facilities are working hard to resolve and we will provide further updates as these become available.


Colleagues are working to determine the exact impact but the power – and quite possibly, water supply – are affected in Miller, Whiteknights House, Archaeology, Russell and Wager buildings. The Wessex and Bridges Halls are also affected by the ongoing problems, as is the Telephone Exchange.


Earley House, Enterprise Centre, Harry Pitt, Agriculture, JJ Thomson and Life Sciences building are also at risk of disruption to the power supply.

Adobe support for Flash Player ended on 31 December 2020.  Adobe have also blocked Flash content from running in the Player with effect from 12 January 2021.  Further information is available from Adobe, see

As the software is no longer being updated, it needs to be removed from University computers to ensure that it does not pose a security threat.

Where possible, DTS will remove the software automatically but it is possible that we will need to remotely connect to computers to remove it.

Please note the following advice from Adobe in the web page above and do not install third-party Flash players:



No.  These versions of Flash Player are not authorised by Adobe. You should not use unauthorised versions of Flash Player.  Unauthorised downloads are a common source of malware and viruses.


If you use Flash content in your teaching, or have other requirements for Flash, please contact DTS via

PCs and laptops that have not connected to the University’s networks in over 3 months will be at risk of login issues.


We are aware of a number of devices across campus that are at risk of login issues due to time logged off the University’s network. This will apply to:

  • PCs on campus that have been switched off for more than 3 months
  • University laptops that have not connected to the VPN for more than 3 months, and have not accessed Eduroam for more than 3 months


You will see the error message “No Logon Servers Available” and will require a technician visit. Due to the numbers of our colleagues returning to campus over the next few months, we plan to contact individuals directly and arrange a bookable time for our User Support technicians to visit you and apply essential settings to your device.


If you expect to be on campus soon and believe your device belongs to the above categories, please let us know when you plan to return to site by emailing and that you will require technician support.




On Tues 16 Feb, a change was made to the University’s email system so that email coming from outside the University now goes directly to Office 365.  This improves the availability of staff email – we have had a few instances where incoming email could not be delivered – and brings the benefit of additional malware checking from Microsoft.

Since the change, we have been made aware that some staff have had issues due to email being sent to “” instead of “”.  The “” format addresses have been deprecated for many years and are no longer supported.  However, if you have a vital requirement for this format of address, please raise a TOPdesk ticket via the Self-Service Portal stating the details of this. Our team will investigate and liaise with you.


We have recently made an important change to the way Henley programme members access the varied cloud based resources and cloud authentication methods to the learning platforms and resources.


What are we doing?

Historically there has been two Office365 systems at the University of Reading. One for the bulk of the students at Reading (e.g undergraduates and postgrads on typical University of Reading courses) and one setup initially for the Henley programme members (traditionally taught at the Greenlands campus and for distance learning students).
Time has now come to merge these two systems into the primary system. This process involves:

  1. Modifying your University Login Username(UPN/long form username): (example)
  2. Modifying your Primary Email Address (from address): (example)
  3. Move your existing Exchange Online Mailbox (including mail forwarding rules) and OneDrive content to the new system


Why are we doing this?

In order to provide secure access to the recently upgraded cloud based services (library resources, o365 apps),  it is technically not possible to continue under the previous setup. This change is necessary to enable us to deliver future integrations seamlessly along with maintaining account security in accordance with the University Security Policy.


How will it affect me?

The merging of the two systems brings many benefits to you, as well as the business a whole.

From the 1st of March 2021 onwards,  there will 3 changes as described:


  Old method – pre-change New method – post-change  Impact
Short Form Username ab123456 ab123456 No change
Long Form Username This is the main change
Primary email address Your Primary email address will change
Additional email alias n/a Your old Henley email address will still work for others to use


Please note:  On the first login you will be prompted to set up (MFA) Multifactor Authentication by following the on-screen prompts.  This is an important step in protecting your account against unauthorised access as a result of a security compromise.

On the plus side you will now have seamless access to the wider suite of Office 365 products, such as Teams, Forms, OneDrive & PowerApps and will no longer have to be invited as a ‘guest’ to access shared resources.

The single style of logging into resources such as Outlook, TopDesk self-service portal and Blackboard will make for a simpler experience.


Any technical questions, please email the IT Service Desk at

Please be advised that we are carrying out some essential maintenance to the Eduroam WiFi service on Tuesday 2nd March.


Due to the maintenance, users may be disconnected from the network at about 11:00 and will be asked to reconnect again. You may be asked to accept a new certificate to connect.


Many thanks for your patience whilst we carry out vital improvements to our systems and services.


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