As part of the Enabling Technology work, the provision of IT support across the University is being merged to create a new central IT function providing support across a range of systems and services to all parts of the University. Continue reading
Developments
A new way to raise requests and incidents…
On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services. Continue reading
Data Network upgrades
A centrally-funded project has been approved which will improve and update the data network infrastructure at the Greenlands site, and within a number of buildings on the main Whiteknights campus. Continue reading
Personal Home Pages’ New Home
Personal home pages, i.e. those hosted at www.personal.reading.ac.uk/~[username], have been moved to a new server. Continue reading
Wi-Fi developments
On 2 December 2013, there will be changes to how you connect to the Wi-Fi at the University of Reading. In order to keep in line with the recommendations of the Eduroam Federation, we will be changing the eduroam network to no longer support WPA-Enterprise encryption. Continue reading
6 months until end of Windows XP support.
The end of Windows XP and Office 2003 support from Microsoft is now only 6 months away. As in our previous news item, from April 2014, there will no longer be any operating system or security updates made available from Microsoft. Continue reading
Sophos update to v10.3
Version 10.3 of Sophos Endpoint Security client for Windows is coming early in October. This version adds support for the Sophos Client Firewall on Windows 8 workstations as well as an updated threat engine. Continue reading
New staff travel form
In January 2012 the original request for a revamped Overseas Staff Travel form came from a working group formed by the Admin Information Systems Prioritisation Group and chaired by Alastair Culham. Continue reading
View from the Director’s Chair – Summer 2013
It has been a while since my last post, so here are some updates on what IT Services have been doing so far this summer plus an important update on the wireless network expansion. Continue reading
Summer upgrades 9 July 2013
We had two major pieces of work that took place yesterday to upgrade the services we supply to students at the University. Continue reading