Remote assistance trial
IT Services have started a trial of a new system to enhance our support services. We are using of a remote assistance appliance supplied by Bomgar and would encourage all staffContinue reading Remote assistance trial
IT Services have started a trial of a new system to enhance our support services. We are using of a remote assistance appliance supplied by Bomgar and would encourage all staffContinue reading Remote assistance trial
Today, our Data Networks team updated the connection to the University’s Cedar Farm.
This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed theirContinue reading View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?
You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistencyContinue reading Identity Management Project
Another busy month for IT Services as several major strands of work began and others were successfully completed.
We are delighted to bring you the second issue of Digital Digest, our collaborative newsletter on all things digital happening around the University.
In response to customer comments, IT Services have amended the firewall ruleset for Eduroam at all University of Reading campuses.
ITS have received a number of queries regarding Microsoft Office 2013 and Office 365. Neither of these versions of Office are compatible with operating systems as old as Windows XPContinue reading Microsoft Office 2013 & Office 365
As some of you will be departing for the Christmas break before the end of the week I wanted to take this opportunity to say a big “thank you” toContinue reading View from the Director’s Chair – December 2012
This week has seen the launch of our brand new collaborative e-newsletter, Digital Digest. Every month, we’ll be bringing you the latest news and comment about all things digital happeningContinue reading Digital Digest