View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?

This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed their ideas and suggestions on this, many of which are reflected in the summary which follows.  Continue reading

View from the Director’s Chair – December 2012

As some of you will be departing for the Christmas break before the end of the week I wanted to take this opportunity to say a big “thank you” to all IT Services staff for all your hard work and achievements in 2012. I can hardly believe that a whole year (nearly!) has gone by since I began working here and time has flown by incredibly quickly. Continue reading

View from the Director’s Chair – November 2012

Another busy month has gone by and, despite the grey skies and wet weather during November; it’s good to see some light on the horizon as people have begun returning to work in IT Services following recent illnesses. A very warm welcome back to those who have been away. Continue reading