We have seen another increase in phishing emails over the last few weeks and this is having an impact on both staff and support services.
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On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services. Read the rest of this entry »
Tags: Developments, Help, Incidents, Services, Software, Staff, Students
We have had a mail sent to University staff this morning which is another scam. Read the rest of this entry »
Tags: Email, Help, Incidents, IT Supporters, Spam, Staff, Students
On 2 December 2013, there will be changes to how you connect to the Wi-Fi at the University of Reading. In order to keep in line with the recommendations of the Eduroam Federation, we will be changing the eduroam network to no longer support WPA-Enterprise encryption. Read the rest of this entry »
Tags: Developments, Help, IT Supporters, News, Services, Staff, Students
Please note that the email that you may have received this morning is spam. Please do not click on any links in the mail. An image of the email is attached below. Read the rest of this entry »
Following Microsoft’s currently aggressive pricing on the Surface Tablet, particularly the Windows 8RT version, here are some pros and cons for this Operating system Read the rest of this entry »
Tags: Help, IT Supporters, News, Services, Software, Staff, Windows
IT Services have started a trial of a new system to enhance our support services. We are using of a remote assistance appliance supplied by Bomgar and would encourage all staff and students to take up this option when offered. Read the rest of this entry »
Tags: Developments, Help, Incidents, Services, Staff
We believe the recent iOS 6.1 update has been causing problems with our Microsoft Exchange email service. This appears to be caused by an issue with the way that Apple devices such as iPhones and iPads handle meeting requests.
As part of a general review of the IT Services Help provision, we have decided to run an extended opening hours trial at the Library Service counter.
IT Services has identified a potential security threat to our captive portal WiFi Network, UoR-Guest. Read the rest of this entry »
Tags: Developments, Help, IT Supporters, Services