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Tag: Help

Incidents, News, Software, Staff 12/11/2014

New trends in phishing

We have seen another increase in phishing emails over the last few weeks and this is having an impact on both staff and support services.

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Developments, Services, Software, Staff, Students 21/04/201429/08/2014

A new way to raise requests and incidents…

On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via yourContinue reading A new way to raise requests and incidents…

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Incidents, News, Services, Staff, Students 17/02/2014

Latest scam email

We have had a mail sent to University staff this morning which is another scam.

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Developments, News, Services, Staff, Students 31/10/201305/02/2014 | 2 Comments on Wi-Fi developments

Wi-Fi developments

On 2 December 2013, there will be changes to how you connect to the Wi-Fi at the University of Reading. In order to keep in line with the recommendations of theContinue reading Wi-Fi developments

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Incidents, News, Services, Staff 07/10/2013 | 1 Comment on Latest Phishing attempt

Latest Phishing attempt

Please note that the email that you may have received this morning is spam. Please do not click on any links in the mail. An image of the email isContinue reading Latest Phishing attempt

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Developments, News, Services, Software, Staff 06/09/2013 | 3 Comments on Windows 8 RT

Windows 8 RT

Following Microsoft’s currently aggressive pricing on the Surface Tablet, particularly the Windows 8RT version, here are some pros and cons for this Operating system

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Developments, Services, Staff 15/05/201320/05/2013

Remote assistance trial

IT Services have started a trial of a new system to enhance our support services.  We are using of a remote assistance appliance supplied by Bomgar and would encourage all staffContinue reading Remote assistance trial

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Incidents, Services, Software, Staff 11/02/201311/02/2013 | 4 Comments on Email Service issues

Email Service issues

We believe the recent iOS 6.1 update has been causing problems with our Microsoft Exchange email service. This appears to be caused by an issue with the way that AppleContinue reading Email Service issues

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Developments, News, Services 21/01/201321/01/2013

Extended opening hours trial

As part of a general review of the IT Services Help provision, we have decided to run an  extended opening hours trial at the Library Service counter.

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Developments, Services 17/12/201224/01/2013 | 1 Comment on Wireless Network changes

Wireless Network changes

IT Services has identified a potential security threat to our captive portal WiFi Network, UoR-Guest.

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