IT Services’ charges for Discretionary Services in 2012-13

It was agreed at the meeting of the Advisory Group for IT Services of 21 October 2010 (and later endorsed by Information Strategy Committee) that increases to ITS’ charges for discretionary services would be applied bi-annually and that proposals for the next increase would be submitted to the Advisory Group for consideration and recommendation onward in autumn 2011.

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Scam emails warning

There has been an attempt today, 25 January, to trap people into giving out their login details for University of Reading IT systems. Should you receive an email with the subject line ‘Attention: Staff/Students’ simply delete it.

Do not open it. Do not click on any links in it. Continue reading

Remote Assistance

From 12 September 2011, IT Services will be trialling a new remote assistance service with directorates, schools and departments that are supported by our desktop IT support technicians. This will allow us to fix many problems more quickly and efficiently.  Continue reading