FIXED: Turnitin email receipts don’t include the Paper ID

Update: this has been resolved

From April 2016 Turnitin receipts have once again included the Paper ID

There is currently a technical issue which means that Turnitin email receipts (automatically sent to students when they submit their work) do not contain the Paper ID.

The email does contain details of the

  • submission title
  • assignment
  • course
  • date and time of submission

so is still proof of submission. However the Paper ID is the one unique identifier, and a vital piece of information if we need to raise a support call with Turnitin.

Turnitin are aware of the problem, and say that it will be resolved during their next maintenance window. But they have not as yet indicated when that is likely to take place.

While this problem persists, students are strongly advised to download a full receipt from Turnitin – instructions on how to do this can be found via the link labelled ’email receipt’ on the Support for Students tab in Blackboard.

Turnitin connector updated – student access problems now resolved

A recent post highlighted a problem which some students were experiencing when attempting to access feedback on Turnitin assignments via the Blackboard My Grades tool.

The cause of the problem has now been identified, and Turnitin have updated the connector which integrates  their system with Blackboard.

Working with IT, we have tested this new connector, and are confident that it resolves the issues which students have been experiencing.

The Turnitin update was applied on Blackboard yesterday evening.

Staff should not notice any changes as a result of this update.


N.B. If you mark work directly in Turnitin, using GradeMark, please advise your students that the simplest way for them to view their feedback is by going back to the Turnitin submission point, rather than going via My Grades.

Turnitin View/Complete link


How to edit the due date on an electronic assignment

Having set up an electronic assignment on Blackboard, whether it’s a Blackboard or a Turnitin assignment, you may sometimes need to edit or amend its dates – its due date, for example.

How can I do this? 

  • Find the assignment submission point & make sure EDIT MODE is switched ON.
  • Click on the downward arrow icon to the right of the assignment title (1)
  • Click on Edit (2) in the contextual menu that appears. You can then edit the dates from the assignment’s settings.

Editing assignment settings

Do I need to consider anything else? 

  •  If it’s a Turnitin Assignment, remember to amend the Post Date too. (This is the date on which the marks and feedback transfer from Turnitin to the Blackboard Grade Centre and become available to students.) The Post Date won’t automatically update itself if the due date is changed. The Post Date should be 15 working days after the due date.
  • Remember to amend any instructions or details about the assignment to reflect the amended date/s.

Need any further help or advice? Please contact the TEL CQSD team.

RESOLVED: Issue for students accessing feedback using My Grades on Turnitin Assignments: Error 2.6.8


See update: Turnitin connector updated: student access problem now resolved .

We have become aware of an issue that is affecting student access to feedback on a small number of Turnitin assignments. Students receive an error message when they attempt to access their assignment feedback using ‘My Grades’ in the module and click on the title of the assignment. Students are unable to access the ‘Review Assignment’ page and see their feedback. Instead, they see this error message (2.6.8 – the specified object was not found):

268 error screenshot







Staff do not see this error and will not be aware of the issue until it is reported to them by students. Unfortunately, this is caused by an error with the integration between Blackboard and Turnitin, but please don’t worry! The students’ feedback is all still there. Turnitin engineers are working to solve the problem for us as quickly as possible and we will, of course, let everyone know as soon as it is fixed.

Update 14th March

The cause of this problem has now been identified. IT have resolved the issue on courses which we know to be affected. 

If your students encounter the error message shown above, please ensure that a call is logged with the IT Service Desk.


Depending on how the assignment has been marked, please advise your students of the following workarounds: Continue reading