Update: this has been resolved
From April 2016 Turnitin receipts have once again included the Paper ID
There is currently a technical issue which means that Turnitin email receipts (automatically sent to students when they submit their work) do not contain the Paper ID.
The email does contain details of the
- submission title
- date and time of submission
so is still proof of submission. However the Paper ID is the one unique identifier, and a vital piece of information if we need to raise a support call with Turnitin.
Turnitin are aware of the problem, and say that it will be resolved during their next maintenance window. But they have not as yet indicated when that is likely to take place.
While this problem persists, students are strongly advised to download a full receipt from Turnitin – instructions on how to do this can be found via the link labelled ’email receipt’ on the Support for Students tab in Blackboard.