Support Services for Staff: 2016-2017

There will be some temporary limitation in some of the support services that the TEL team are able to give in 2016-2017.  We have also made changes to streamline the way staff access support and advice.  Details of these arrangements are as follows:

Do you need help with Blackboard and Turnitin queries and trouble-shooting?

1. Check the Help Guides:

Our comprehensive, easy to access online materials can provide you with many of answers you might need:


2. Get help from a colleague:

Ask a colleague on your module/programme/School – they may know the answer and the most effective way to tackle your problem.


3. Submit your query to the IT Service Desk:

If you can’t find an answer to your query, you can contact the IT Service Desk where your query will be resolved or redirected to the appropriate team.

Using the IT Service Desk ensures that queries are handled promptly, fairly and in order.

Please note that e-mails and phone calls to individual TEL team members will be directed to go via the IT Service Desk

You contact the IT Service Desk by: email; phone x6262; entering your query on the Self Service Portal.


What help can I get from the Student Support Centres?

If you are a member of staff and need to be enrolled onto an existing module, your Senior Programme Administrator in your Student Support Centre will be able to assist you.

Your Programme Administrators may also be able to assist with general Blackboard course management queries relating to Programme Administration


What support can the TEL team offer me?

The TEL team will be running a selection of TEL staff development sessions open to all.

For a discussion on a particular aspect or use of TEL within your module / programme, you can book a one-to-one TEL Surgery (30 mins). Book a staff development session or a surgery slot.

Bespoke sessions for Schools or Services will be provided again once the TEL team have recruited two members of staff.


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