Students can’t see their feedback in Turnitin?

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If students report that they can’t see their feedback when they open the document viewer in Turnitin and:

  • The assignment Post Date has passed,
  • The student sees a ‘No service currently available‘ message in the right-hand feedback sidebar.

Then, the student may just need to click on the GradeMark button to display the feedback. This can be found in the top left-hand corner of the document viewer screen.

The GradeMark button is highlighted in Blue when selected and any feedback should appear.

view_feedback_grademark_button

view_feedback_grademark_button_highlighted

This issue occasionally occurs if students open the Turnitin paper from ‘My Grades’ to see their feedback.

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