Your support network: online and on-campus

Image of a person with a laptop on their lap, tying. Legs crosses with jeans, jumper and black trainers on.

Remote support

We’re continuing to support all our students who are studying remotely in lots of ways. You can get in touch with any of our specialist advice and support services, from wherever you are – including your Support Centres and the Henley Helpdesk, the ISLI Administration team and the Graduate School.

The Library has a wealth of online resources, such as e-resources and tips for studying at home and our Study Advice Team has Study Advice Guides & video tutorials or you can contact the team for study support. Your Academic Liaison Librarian, Research Engagement and Maths Support teams are also available to support you.

If you find yourself facing unexpected financial hardship because of the pandemic, we have made additional funds available. If you are struggling to pay for essential living costs (such as rent or food) please visit the Money Matters webpages on Essentials, where you can find advice and signposting to external services, as well as how to apply to our Student Support Fund (hardship fund). We are also relaunching our Digital Support Fund for eligible students.

We have a range of resources to support you and your wellbeing, including:

  • Togetherall – a safe and anonymous online space that you can go to if you are feeling down, struggling to cope, or just want to talk to people who understand what you’re going through.
  • Support our Students scheme – connects you to a fellow student or university staff member to help you feel more connected to our community.
  • Student Space – specific to COVID-19, including information, services and tools to help you with the challenges of student life.
  • RUSU Welfare Directory – provides contact details for a variety of organisations and support within, and external to the University of Reading. The Student Services Reception in the Carrington Building remains open for drop-in queries
  • All RUSU’s support services are available online, and clubs and societies continue remotely.

On-campus support

As well as all the support you can access remotely, we are also continuing to run essential services and facilities for those students on campus.

As the new COVID-19 variant is more transmissible, we must all follow the government guidance to stay at home as much as possible. We strongly recommend that you study from your current residence and only use the Library and other facilities on campus if it is necessary, or if you do not have access to suitable study space.

If you are on campus, here is a summary of what’s available at this time:

  • Our Student Services Reception in the Carrington Building is open for drop-in queries.
  • For food and other household essentials, the Marketplace at Park Eat is open from 8.00 – 22.00, 7 days a week.
  • There are still venues open for takeaway on campus:
  • The Library café (9.00 – 16.00, Monday to Friday)
  • Park Eat (8.00 – 22.00, 7 days a week)
  • The Dairy (8.00 – 16.00, Monday to Friday)
  • Wantage and St Patrick’s Hall – for residents only (8.00 – 22.00, 7 days a week)
  • The Library will remain open for Study space (Mon – Thu: 08:30 – 19:00, Fri – Sun: 08:30 – 17:00) and Click & Collect (Mon – Thu: 10:00 – 19:00, Fri – Sun: 10:00 – 17:00). Study spaces must be booked in advance and are only available to Library members.
  • RUSU’s The Study is also open for non-bookable study space and is accessible 24/7 by Campus Card.
  • The Seoul Plaza and Mailbox shops are open, as well as the Bagelman for takeaway.

As ever, we are here to support you – all you need to do is ask.

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