We are currently experiencing intermittent problems when downloading PDF files from the Sage journals platform.

When attempting to download an article you may be presented with a ‘Failed to load PDF document error’.

Workaround

This problem is intermittent, so even if you use the Sage journals platform regularly you may not come across this error. However, if you do, please follow the below steps:

-If you are on-campus, please use the databases a-z on-campus link to Sage journals. Then make a search for the article you require, and you should be able to download it with no issues.

-If you are off-campus, please use this link to Sage journals then click ‘Institution’ then ‘Shibboleth’ in the top right corner.

Then select ‘United Kingdom – UK Federation’ and then ‘University of Reading’ from the list. You should then be prompted to login with your University username and password.

If you have any problems with the workaround above, or any other problems with electronic resources, please submit an e-resources problem report form for help.

Our apologies for any inconvenience caused.

Lucy Ardill, E-resources Team