Category Archives: E-resource news

Removing IP access from our online resources

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images of a search engine

We are working to make access to our e-resources as secure as possible. You may start to notice that, if you are on-campus and you go to a resource directly, rather than using a link from one of our catalogues, you’ll no longer be granted automatic access. Instead, you will need to find the institutional login option that appears on most platforms, usually in the top right-hand corner, and follow the steps. This is exactly the same process you use when you are accessing the resource off-campus. If no institutional login option exists, we recommend searching on one of the following, and using the link you’ll find there, which will authenticate you: 

If you have any questions or need any help, please contact eresourceshelp@reading.ac.uk. 

 Anne Taylor, E-resources Team

Problems with off-campus access to Taylor & Francis eBook platform

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There is currently an issue for some users when accessing the Taylor & Francis eBook platform off-campus. When using our links off-campus, the user may find the platform slow to load, and then aren’t authenticated when they reach it.

Open laptop

This problem does not appear to affect everyone. However, for those that are, OpenAthens (the company who manages our authentication system) have created a temporary solution. To access off-campus, affected users can use this link. 

You will be able to login as usual with this link, with your IT username and password. This link will take you to the Taylor & Francis eBook platform, from where you can search for the eBook you wish to access. There may be a slight delay in the search bar appearing.

On-campus access should still work, although it may be a little slower. So when on-campus please access Taylor & Francis eBooks via the usual routes. We have added this alternative link into the A-Z database entry for the platform.

If you affected by this issue, please do contact the E-team at eresourceshelp@reading.ac.uk or via our e-resources problem report form. We aren’t sure the cause of the issue currently, so having details of affected users will help us and Taylor and Francis to investigate.

Apologies for any inconvenience this may cause.

Lindsay Warwick, E-resources Team 

System upgrade 26 June – some services disrupted

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Tonight, we are upgrading our Library Management System. During the upgrade on Monday 26 June, between 19:00 and midnight, (after the Library buildings are closed) some services will be unavailable.

 

Open laptop

 

You will still be able to …

  • Search the Library catalogue, Enterprise.
  • Access all our E-resources – so any e-books or e-journals you find on the catalogue will still be available via the ‘Click here to access’ links.
  • Use Summon for online access to journal articles, book chapters, and much more!

But you won’t be able to …

The upgrade is planned to be finished by Tuesday 27 June, but the system will be ‘at risk’ for the rest of the week whilst our Systems Team make sure everything is working correctly. We will let you know if Enterprise will be unavailable for longer than initially planned. 

If you have trouble accessing e-resources, you can contact the E-resources Team at eresourceshelp@reading.ac.uk or you can fill in a Problem Report Form.

If you want to talk to someone about your account, you can contact the Library at library@reading.ac.uk.

 

Lewis Mills – Library Systems Team

 

System maintenance 12 June – some services disrupted

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Tonight we are upgrading our Library Management System. During the upgrade, between 19:00 and midnight (after the Library buildings are closed), some services will be unavailable.

 

Open laptop

 

You will still be able to …

But you won’t be able to …

  • search the Library catalogue, Enterprise.
  • see the current location of a physical Library item, so you won’t be able to tell if it has been borrowed.

The upgrade is planned to be finished by Tuesday 13 June, but the system will be ‘at risk’ for the rest of the week whilst our Systems Team make sure everything is working correctly.

If you have trouble accessing e-resources you can contact the E-resources Team at eresourceshelp@reading.ac.uk or you can fill in a Problem Report Form. 

If you want to talk to someone about your account you can contact the Library at library@reading.ac.uk. 

 

Lewis Mills – Library Systems Team

 

System maintenance 10 May – some services disrupted

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Tonight our Library Management System is undergoing scheduled maintenance. During the maintenance window from midnight to 01:30 some services will be at risk.

 

Open laptop

 

You will still be able to …

But at times you won’t be able to …

If you have trouble accessing e-resources you can contact the E-resources Team at eresourceshelp@reading.ac.uk or you can fill in a Problem Report Form. 

If you want to talk to someone about your account you can contact the Library at library@reading.ac.uk. 

 

Lewis Mills – Library Systems Team

 

System maintenance 3 May – some services disrupted

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Tomorrow our Library Management System is undergoing scheduled maintenance. During the maintenance window on Wednesday 3 May 22:00 to 23:00 some services will be at risk.

 

Open laptop

 

You will still be able to …

But at times you won’t be able to …

  • find up to the minute locations of items on the Library catalogue, Enterprise.

If you have trouble accessing e-resources, you can contact the E-resources Team at eresourceshelp@reading.ac.uk or you can fill in a Problem Report Form. 

If you want to talk to someone about your account, you can contact the Library at library@reading.ac.uk. 

 

Lewis Mills – Library Systems Team

 

System maintenance 1 February – some services disrupted

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Tomorrow our Library Management System is undergoing scheduled maintenance. During the maintenance window on Wednesday 1 February 22:30 to 22:50 some services will be at risk.

 

Open laptop

 

You will still be able to …

But at times you won’t be able to log into Enterprise to …

If you have trouble accessing e-resources, you can contact the E-resources Team at eresourceshelp@reading.ac.uk or you can fill in a Problem Report Form. 

If you want to talk to someone about your account, you can contact the Library at library@reading.ac.uk. 

Lewis Mills – Library Systems Team

System maintenance 24 January – some services disrupted

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Next week our Library Management System is undergoing scheduled maintenance. During the maintenance window on Tuesday 24 January 23:00 to Wednesday 25 January 00:30 some services will be at risk.Open laptop

You will still be able to …

But at times you won’t be able to …

If you have trouble accessing e-resources you can contact the E-resources Team at eresourceshelp@reading.ac.uk or you can fill in a Problem Report Form. 

If you want to talk to someone about your account you can contact the Library at library@reading.ac.uk. 

Lewis Mills – Library Systems Team

Problems with accessing e-resources- resolved

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We have received an update from the company who manages our authentication system and they have confirmed that the issues we were having this morning have now been resolved.

You should now be able to get access to the resources you need as usual.

If you encounter any further problems, please contact the E-resources Team at eresourceshelp@reading.ac.uk or submit a Problem Report Form.

Thank you for your patience while this issue was resolved.

Lindsay Warwick, E-resources Team

Our new look Enterprise!

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Enterprise, our Library Catalogue, has had a refresh. We’ve done some updates, and brought the look more in line with our Library website.

Image shows a screenshot of the library catalogue.

Enterprise will now adjust the display depending on the device that you’re using, providing you with a better experience of searching and using the catalogue, whether you are on a laptop, or on your phone.

Image shows a screenshot of the library catalogue.

Additionally, Reading List links have been added to book records. Select ‘Reading List’ to see the list(s) that a book appears on, and click the name of the module to see the full reading list.

All the links and functions that were available in the older version can still be found on this one, so if you have any difficulty finding your way around the catalogue, let us know.

Have you tried our new look Enterprise yet? If you have any feedback, let us know!

Your Library Team

Library website migration

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The Library webpages have moved over to the University’s new content management system (CMS) – you may already be familiar with the new interface as many areas of the University website have already been migrated.

Partial image of the new Library website.

The migration means that the look and feel of our webpages have changed, but access to all our guidance, resources and other information should remain available. If you can’t find the information you’re looking for, please email us at library@reading.ac.uk so that we can help you stay on track with all your information needs.

Your Library team

Problems with Taylor & Francis now resolved

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We have received an update from our supplier that the access issues with journal articles on Taylor & Francis Online have now been resolved. You should now be able to get access to the resources you need as usual.

If you encounter any further problems, please contact the E-resources Team at eresourceshelp@reading.ac.uk or submit a Problem Report Form.

Thank you for your patience while this issue was resolved.

Sophie Dorman, E-resources Team