Did you know that if you have a library-related problem when University of Reading Library staffed services aren’t available you can chat online via the blue ‘Virtual Enquiry Service’ box on the Library webpage?

The Virtual Enquiry Service is available outside of normal staffed hours (See our opening hours webpage for more information).

The service is staffed by professional librarians from around the world working remotely to answer your queries from our website and other information we’ve supplied. So please don’t be alarmed if you find yourself chatting with a Librarian from the United States!

You can keep an email transcript of the chat. If they can’t resolve a particular issue they’ll refer you back to us during our staffed hours.

During staffed Library service hours, please do continue to contact UoR Library staff to help with your enquiries!

Matthew Pearson, Library User Services.