Library recall notices – check your clutter!

If you’re using Office 365 to access your University email account remember to check your clutter folder regularly. Some Library communications such as urgent recall notices maybe sorted into your clutter folder, so please be vigilant.

To ensure these emails are automatically sorted into your Inbox in future, either right click on the message and choose ‘Mark as not clutter’, or just drag it to the Inbox. These recall notices are important reminders that you need to return checked out items sooner than the original due date, otherwise fines of 80p per item per day will be incurred on your account. Find out more about borrowing from the Library here.

Holly Thomas, Library User Services

 

 

Need help out of staffed Library hours?

Blue and grey web icon used for Virtual Enquiry Service online chatDid you know that if you have a library-related problem when University of Reading Library staffed services aren’t available you can chat online via the blue ‘Virtual Enquiry Service’ box on the Library webpage?

The Virtual Enquiry Service is available from 19:00 Monday to Friday and from 17:00 on Saturday and Sunday through to 09:00 the following morning.

The service is staffed by professional librarians working remotely to answer your queries from our website and other information we’ve supplied.  You can keep an email transcript of the chat. If they can’t resolve a particular issue they’ll refer you back to us during our staffed hours.

During staffed Library service hours, please do continue to contact UoR Library staff to help with your enquiries!

Holly Thomas, Library User Services