New staff will now reset their password in a different way

We are making a change to the way new staff reset their password. From 15th March, new staff starters will now use secure Microsoft servers to manage changing and resetting their password.

Current staff who started before the 15th of March will still reset their password in the old way of visiting .

Whats changing?

If you forget your password, or wanted to change it for security reasons, you will need to reset it.

The old way: going to

The new way: going to

How do I reset my password?

Follow the short guide below to be guided through the new process.

1. Go to

Go to 

2. Click’Sign in’ and then ‘Can’t access your account?’

Click Sign in in the top right of the page. You will be presented with the above screen. Click ‘Can’t access your account?’

3. Click ‘Work or school account’

On the next page click on the ‘Work or school account’ menu option

4. Enter ‘’ and enter the characters on screen

On the next page enter your University email address in the ‘User ID’ text field. Then enter the characters you seen in the picture on screen. Once completed, click ‘Next’.

5. Select ‘I’ve forgotten my password’

Now select the option for ‘I’ve forgotten my password’ and click ‘Next’

6. Verify yourself by phone number

Now you will be asked to verify yourself via a text message or phone call. Enter your phone number and click ‘Next’

7. Enter the verification code given to you by text or call

Now enter the verification code given to via text or over the phone call into the text field and click ‘Next’

8. Enter your new password

On the final screen, enter your password into both text fields and click ‘Finish’. You have now reset your password.

Need help or further assistance?

Contact the IT Service Desk on x6262, or where our friendly staff are always happy to help.

Remote Working Advice & Links

Many thanks for your patience whilst the DTS teams have worked hard to get all areas of the University set up to work, study, teach and research remotely over the last week. This has been an incredibly busy period for our whole community and we are grateful for your ongoing support.

In order to assist you in working remotely, we have pooled our guidance and advice into several areas and we wanted to share these with you:


  • Remote Working webpage – Our DTS communications team have worked round the clock to gather as much of our Remote Working information on to one handy webpage for your reference. This includes advice on when you might need the VPN and how you might access specialist systems. This page also links to the Working from Home policies and guidelines which we would recommend taking a moment to read over.


  • Our IT Self Service Portal – We have created an area within our IT Self Service Portal for you to access all of the relevant information and forms regarding Remote Working called “Coronavirus and Remote Working Information”. This also includes advice about remote working, and University webpages. Our Self Service Portal is available 24/7 and we would always recommend logging any queries or faults via this route if not urgent. You can also use the service to access our help and guidance pages and check the status of your existing tickets. (UoR login required)


  • For quick updates and information, as well as hints and tips, please consider following DTS on Twitter@UniRdg_IT


  • Our IT Service Desk are set up and working remotely, and able to use our remote tools to access your devices at home to provide you with support. Our phone lines remain busy and we would ask if your request isn’t urgent, please log via the IT Self Service Portal or by emailing


The above information is not exhaustive but we hope provides some signposting. Please do share this with those who might find it useful.

New University VPN

DTS is pleased to announce the release of a new VPN solution available now for all staff.

The VPN allows you, when working remotely, to access internal systems that require a connection to the University network.

This new VPN has a larger capacity meaning that more people can make use of it at the same time. It also increases security when making a connection to the University network, keeping your work and important documents safer.

Who can use the VPN?

All staff are able to make use of the VPN but students must apply through the IT Self Service Portal. However, only those who need to access systems that require a connection the University network need to use it. Most the tools you use day to day do not require the VPN, this includes Email and Calendar, OneDrive, Teams and Office 365 apps.

A full list of what systems require the VPN is available on the VPN knowledge base guides.

How do I get access?

DTS have provided 2 knowledgebase guides on connecting to the VPN:

Important: you will need to authenticate your connection

When using your University account to login to the VPN you will need to verify yourself using Multi Factor Authentication, either via the Microsoft Authenticator app or a phone line. Full details and guides can be found on the Remote Services Access page.

Need help?

If you have questions or want help connecting to the VPN please contact the IT Service Desk on or using the IT Self Service Portal.