Device Lifecycle News – January 2023

Device lifecycle logo - a green square with a white computer icon in the centre. An arrow going round it represents the cycle.Progress report

The Lifecycle team have completed successful delivery in Human Resources and Legal Services. We are now finalising dates with Student Services for the roll-out of their equipment over the next two months. 

We have published a schedule January-March which can be found on our new website.

Device Lifecycle Website is Live

The Device Lifecycle programme is up and running and anyone interested in more details can have a look at the website. The site explains how the programme works within the University’s New Ways of Working strategy, which devices are in scope for replacement and how the new process operates in practice.

Screenshot of the DTS device lifecycle homepage

Got a question? See our FAQs!

The team has put together a list of Frequently Asked Questions to answer common queries and clarify any issues which staff may be uncertain about.

We will update this page as work progresses and we come across more questions. 

Eduroam (Wi-Fi) maintenance schedule 24/01/23

Tuesday 24th January – Whiteknights/London Road

What is happening?

DTS are doing some work on the Eduroam Wi-Fi service between the hours of 1900 and 2200 on Tuesday 24th January. During this time there may be some interruptions in the Wi-Fi signal whilst changes are carried out.

Where: Whiteknights/London Road
When: 1900 to 2200 – see schedule of works
Who is affected: Everyone (staff and students)

This work forms part of the ongoing upgrade and improvement to Wi-Fi availability on campus.

Schedule of works

Please note timings are for information only and are subject to change. 

Testing will place at 7pm in the Mathematics/DTS building. The Library will be last at approx. 8.15pm. London Road will start at 8.15pm and should complete by 9pm.

1900-1930

1930-2000

2000-2030

Mathematics & DTS (testing) Polly Vacher Meteorology
JJ Thomson Allen Lab Palmer
Philip Lyle Wager Miller
Minghella Studios ICMA Agriculture
Sports Park Russell Mathematics & DTS
Hopkins Student Union Park House
  Carrington Cedar Hotel
  Chemistry Archway Lodge
  Health & Life Sciences Harry Pitt
  Henley Business School (Whiteknights) Whiteknights House
    Estates
    Foxhill House
    Edith Morley
    Library

Contact

If you have any questions or need any advice, please contact the IT Service Desk

Eduroam Wi-Fi update 22/12/22

Eduroam logo

What do I need to know?

The Eduroam wi-fi security certificate has been renewed, which in some cases requires re-authentication when you join for the first time.

What do I need to do?

If you are using wi-fi on campus for the first time after 22/12/22 and you are having issues connecting, you should “forget” the Eduroam wi-fi network on your device and then re-join Eduroam, re-entering your username and password (particularly iOS users). If you get a message e.g. “Do you want to accept this new certificate”, please accept the new certificate.

If forget and re-join doesn’t work, please go to wifi.reading.ac.uk and download a new certificate for your device before connecting (you may need to use mobile data to do this if you have no other connections available to you).

Further help

If you still can’t get on to wi-fi, please visit our Service Desk on the first floor in the Library at Whiteknights where we can help in person. Alternatively, raise a ticket with the IT Service Desk.

Windows 7 end of life announcement

Last call for Windows 7

On 10th January 2023, all remaining Windows 7 computers will be taken off the University of Reading network. 

This is to protect us and you from cyber attacks. Windows 7 is “end of life”, and will not receive any future security updates from Microsoft.

Windows 7 End of Life

End of Life (EOL), in software terms, means that a company no longer supports, updates, or patches that piece of software. Windows 7 End of Life date is 10th January 2023. We have already had an extension to the published EOL (14-01-20), and there is no possibility that Microsoft will extend this further.

What if I have Windows 7?

There should be very few computers left running Windows 7 in the University.

Windows 10 has been the default operating system in the University since 2019, and in that year there was a project to upgrade all staff devices to Windows 10. DTS have contacted everyone who requested to remain on Windows 7, and our Specialist Engineers have worked with them to test their equipment on Windows 10. In a handful of cases this doesn’t work so that device will stay on Windows 7, but separated from the University network and the internet. 

How do I know?

To check your operating system, follow these instructions: Which version of Windows do I have? 

What should I do if I am using a Windows 7 computer?

If you haven’t been contacted by us about your Windows 7 device, please raise a ticket as soon as possible with the IT Service Desk

Can I stay on Windows 7?

Every Windows 7 device represents a significant risk and, for this reason, continued use of Windows 7 must be approved by DTS. DTS maintains a record of all Windows 7 devices.

If you wish to continue running a Windows 7 PC after 10th January 2023, it will be as a standalone machine without connection to any network. 

  • You will not be able to access University file shares or research data storage
  • You will not be able to access the internet through a wired connection on campus
  • You will be vulnerable to cyber attacks (if you access the internet via another means)
  • We will be unable to support you if anything goes wrong

Contact and further information

Please follow these links for more detailed information:

If you have any questions or need any advice, please contact the IT Service Desk

Device Replacement News – December ’22

Device lifecycle logoWhat’s new for 2023?

Our new Device Lifecycle team officially started work in December 2022 and is now responsible for the Device Replacement Programme.  The team will be co-ordinating with each school and function in turn to provide and install the most appropriate devices and peripherals. 

Following discussions with our Business Relationship Managers and stakeholders within each area, we are putting together a 12-month calendar which sets out the schedule of work planned until December 2023. This is expected to be part of a three year roll out to replace all old devices across the University.

What can you expect from us?

In an initial consultation, the team will discuss your area’s particular requirements, advise which devices and peripherals would enhance your digital working and answer any questions regarding the project.  They will then go onsite in your department to provide all help and support required to set up the new equipment.  

The aim is to ensure the transition is as simple and efficient as possible.

Until Device Replacement Rolls Out in Your Department ….

As always, if you have any problems with your University IT equipment, log a ticket with the IT Service Desk:

  • Online through the IT Self Service Portal
  • In person, you can visit the IT Service Desk on the first floor of the main Library on a weekday (8am to 5pm) or weekend (9am to 5pm), during term time
  • Email dts@reading.ac.uk

Our User Support team will evaluate any slow performing or faulty devices and recommend next steps.

Service Desk Opening hours: Christmas vacation 22/23

Here are the DTS Service Desk opening times during the Christmas & New Year vacation.

Email and the IT Self-Service Portal will remain open; however, we will not be working as standard. New and existing tickets will not be actioned, but we will be monitoring urgent systems and services.

Day Date Telephone IT Service Desk Library Greenlands
Friday 9 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Weekend Sat 10 & Sun 11 Dec: Closed
Monday 12 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Tuesday 13 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Wednesday 14 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Thursday 15 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Friday 16 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Weekend Sat 17 & Sun 18 Dec: Closed
Monday 19 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Tuesday 20 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Wednesday 21 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Thursday 22 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Friday 23 Dec Closed
Sat 24 Dec to Sun 1 Jan: University closed
Monday 2 Jan Closed
Tuesday 3 Jan 0800-1800 0800-1800 0800-1700 0800-1800
Wednesday 4 Jan 0800-1800 0800-1800 0800-1700 0800-1800
Thursday 5 Jan 0800-1800 0800-1800 0800-1700 0800-1800
Friday 6 Jan 0800-1800 0800-1800 0800-1700 0800-1800
Saturday 7 Jan Closed Closed 0900-1700 Closed
Sunday 8 Jan Closed Closed 0900-1700 Closed
Monday 9 Jan 0800-1800 0800-1800 0800-1700 0800-1800

From Monday 9th January, all services are back to operating normally – term time opening hours.

Device Replacement News – November ’22

About the device replacement programme

Device lifecycle logo

Device lifecycle logo

The New Ways of Working (NWoW) Programme is an ambitious project including a sub-programme to replace all University devices with a standardised, easy to support-and-use, modern and portable device. The project to replace these aligns closely with the University’s strategic aims in terms of new ways of working, and this Programme will work closely with Estates, Health and Safety and HR to ensure consistency across each of these working areas, with a specific focus on digital flexibility and efficient working.

November Update

In our last post Device Replacement October update, we told you about our plans for the coming weeks to get the next phase up and running.

We have placed an order with our suppliers for the next batch of laptops. This has meant we have been able to take advantage of a bulk order discount.

We have recruited a device lifecycle engagement analyst who will start at the beginning of December. Also, we have recruited two additional dedicated User Support technicians, who will start working alongside our experienced engineers next month.

The envisioning centre in the URS Building is almost ready to accept visitors, and we expect it to be live before the Christmas break. Booking a visit for specific areas will be arranged through our engagement analyst.

Pilot: Human Resources

Photo of a desk with computer equipment

Example of a hot desk for HR (not all equipment supplied by DTS)

During the last week of November, our User Support technicians will be checking with the assigned stakeholders in HR to make sure that everything is set up and working as they required. This is an essential part of the device delivery process; ensuring everything that was agreed at the start of the project has been delivered before customer sign off. 

Next steps

Once HR have signed off the work, we will move to the next group. For the last month or so, our Business Relationship Managers have been contacting their areas to find out more detailed requirements and this has fed into the information we hold about the age of all devices to enable us to produce a draft schedule of work. As a result, the next area will be Legal (before Christmas), followed by Student Services (after the Christmas break).

Further information

We are in the process of setting up new communication channels, in the meantime if you need information about the device replacement programme, please raise a ticket with the IT Service Desk who will pass it to the team.

If you need a new device, this has reverted to the pre pandemic process and should be arranged through your department.

DTS Annual Survey 2022

SURVEY NOW CLOSED

Each year DTS carries out a short survey to make sure we are fulfilling our role in supporting the University staff and their digital requirements.

We are pleased to launch the 2022 annual DTS Survey today. In this year’s short survey, we hope to get an idea of what staff members would like from their DTS department, whilst gaining an idea of how we are performing in day-to-day support tasks.

Previous years’ feedback has allowed us to implement the popular Teaching and Learning priority phone line for those calling from teaching and learning environments, the IT Status Hub, the implementation of a new phone system with place in queue and call back functionality, a wider selection of Self-Help guides, and a campus-wide Wi-Fi refresh amongst other initiatives.

With the feedback received this year, we plan to use this input to implement further improvements as well as hosting roadshows, focus groups and workshops to allow you to help shape our way forward. Further details of this will be shared via the DTS website in 2023. 

The survey will remain open until the Christmas break, please encourage your colleagues to respond. We look forward to your responses and sharing the findings in the future.

Blackboard issues 7/11/22

Update: 7/11/22. This has now been resolved

There was a problem with the overnight import of enrolment data from RISIS into Blackboard, which meant that many students’ enrolments on Blackboard courses became disabled – i.e. students could not see the courses on which they were enrolled.

Any assessments due today will need to have their deadline extended by 24 hours.
Programme Administrators are already aware of this, and of what steps need to be taken.

DTS have identified the problem and we are in the process of resolving it. We will be running the enrolment scripts again and expect this process to be complete for all students by around 11:00 7/11/22.

The announcements in Blackboard regarding this will be updated when we are sure the issues are all fixed.

In the meantime, you can check the IT Status Page for updates.

Device Replacement

What is happening?

The New Ways of Working (NWoW) Programme is an ambitious project including a sub-programme to replace all University devices with a standardised, easy to support-and-use, modern and portable device. The project to replace these aligns closely with the University’s strategic aims in terms of new ways of working, and this Programme will work closely with Estates, Health and Safety and HR to ensure consistency across each of these working areas, with a specific focus on digital flexibility and efficient working.

Alongside device replacement, there is an ongoing requirement to manage the entire lifecycle of the University devices, including disposal, maintenance and repair, and security and hardware activities. There are a number of projects and events across the University that also require devices to be set up, maintained and supported.

 

How will this work?

The Device Lifecycle team is responsible for the successful delivery of the Device Replacement Programme, working closely with colleagues in all schools and functions.

This includes:

  • Help and advice in deciding the most appropriate device and peripherals to request
  • Access to an envisioning centre to look at the devices available and the configuration options
  • A dedicated manager to coordinate every aspect of the project for each function or school
  • A dedicated engagement analyst to ensure support is available throughout the process with logistics and planning
  • A dedicated team of four experienced User Support technicians to supply, configure, install and connect the new device ensuring it has the full functionality of the original
  • A dedicated Teams chat channel for direct and immediate communications regarding any questions relating the project
  • A fully audited delivery process ensuring every agreed expectation has been delivered before customer sign off
  • A environmentally managed disposal process for old devices

DTS are gathering details about current devices and completing the recruitment process for a number of additional positions to support the existing team along with formalising a detailed, efficient and standard process to ensure consistency.

 

Do I need to do anything yet?

The DTS Device Lifecycle team will be publishing plans for 2022-23 by mid-November.