On Tues 16 Feb, a change was made to the University’s email system so that email coming from outside the University now goes directly to Office 365. This improves the availability of staff email – we have had a few instances where incoming email could not be delivered – and brings the benefit of additional malware checking from Microsoft.
Since the change, we have been made aware that some staff have had issues due to email being sent to “@rdg.ac.uk” instead of “@reading.ac.uk”. The “@rdg.ac.uk” format addresses have been deprecated for many years and are no longer supported. However, if you have a vital requirement for this format of address, please raise a TOPdesk ticket via the Self-Service Portal stating the details of this. Our team will investigate and liaise with you.