November 2021

You are currently browsing the monthly archive for November 2021.

Each year DTS carries out a short survey to make sure we are fulfilling our role in supporting the University staff and their digital requirements.

 

Further to the launch of the annual DTS Survey at the end of last week, please find the link to this year’s Survey. In this year’s short survey, we hope to get an idea of what other things staff members would like from their DTS department, whilst gaining an idea of how we are performing in day to day support tasks.

 

Previous years’ feedback has allowed us to implement the popular Teaching and Learning priority phone line for those calling from teaching and learning environments, the new IT Status Hub, the implementation of a new phone system due in January, increased resourcing for Mac support and a campus-wide Wi-Fi refresh amongst other initiatives.

 

With the feedback received this year, we plan to use this input to implement further improvements as well as hosting roadshows, focus groups and workshops to allow you to help shape our way forward. Further details of this will be shared via the DTS website shortly.

 

The survey will remain open until the Christmas break, please encourage your colleagues to respond. We look forward to your responses and sharing the findings in the future.

Viva Learning can now be found within student and staff Microsoft Teams.

 

Viva Learning creates a central hub for learning in Teams where people can share, recommend, and learn from content libraries across an organization to empower teams and individuals to make learning a natural part of their day. This includes access to content libraries from LinkedIn Learning, Microsoft Learn, Microsoft 365 Training, and third-party content providers and learning management systems.

 

Guidance on getting started with Viva Learning and other how to documentation can be found here.

 

 

 

Digital Technology Services will be moving from Sophos antivirus protection to Microsoft Defender ATP from this month.

Microsoft Defender ATP will be automatically installed on your device and Sophos automatically uninstalled, all new devices and updated devices will no longer have Sophos installed as standard.

We have compiled some FAQs below, please check these before contacting the IT Service Desk.

 

 

How long will it take to uninstall Sophos Endpoint Agent from my device?

Sophos will be uninstalled automatically from your device. The time required to uninstall Sophos Endpoint Agent will vary depending on the capabilities of your device’s hardware, as well as the software programs that are installed on your device.

How do I confirm Microsoft Defender ATP is running on my device?

In Windows 10, the Windows Security Center ‘White Shield’ icon should be present in the system tray showing that Windows Defender is running.

 

How do I confirm Sophos Endpoint Agent has been removed from my device?

Check the system tray, located in the lower right-hand corner of your screen. If Sophos Endpoint Agent has been removed, then the blue Sophos shield shown below will not be present.

 

 

 

 

 

 

 

You can also open Add or Remove Programs on your device and browse the list of installed programs to confirm that it has been removed.

You may see Sophos and Windows Security both installed on your device at the same time, this is fine and will be the case until Sophos is removed. At this point, Windows Security will take over.

What about Mac or Linux?

This information is currently for Windows only. Work is being undertaken for Mac and Linux and updates will follow.

How does Microsoft Defender ATP differ from Windows Defender?

Microsoft Defender ATP is actually two products in one. It includes Windows Defender, Microsoft’s antivirus solution that is included with recent versions of the Windows operating system. It also includes ATP, which is a cloud-based enterprise security solution that builds on Defender’s antivirus features and enhances its capabilities for managed computers.

Microsoft Defender ATP also provides antivirus services to macOS-based Apple devices when deployed with our installation package. Computers that are transitioned to Microsoft Defender ATP become centrally managed in order to take advantage of the features provided by this solution. The process of transitioning University-owned devices to Microsoft Defender ATP is not automatic, but it can be automated by Digital Technology Services.

Why do I see a yellow warning icon when I check my Windows Security settings?

Until the rollout is completed, the Microsoft Defender ATP icon may not always have a Green tick. A review of the non-AV features that represent many of these messages is currently in progress.