URS and the Service Desk Counter are now open as usual. Unfortunately, due to a gas leak, URS G15 and the Service Desk Counter is closed today. The main IT Service Desk isContinue reading URS G15 is closed today due to last night’s gas leak

UPDATE: The services affected yesterday are now running as normal and are no longer considered ‘at risk’. We will continue to monitor the services and are now working with theContinue reading 16:00 15/12/19 Online storage issue – websites, mailman lists, collab shares

We have identified the root cause of the network issue to a bug that was only recently identified by our supplier. We have put in place mitigating measures following adviceContinue reading 10:30 08/05/19 Network issue – affecting internet/services

Overnight, the supplier has put in a fix and we are not currently seeing the underlining problems with Silver Storage and Unix home directories. However due recent stability issue weContinue reading 17:15 01/05/19 Research Data Storage issue

UPDATE: After a morning of stability we can confirm that the issues we have experienced with the unix home directories and silver storage have been resolved. Some users have experiencedContinue reading 15:00 29/04/19 Research Data Storage issue (Silver Storage)

We are currently experiencing an issue affecting ‘Silver’ storage, including Unix home directories and affecting most of the Academic Computing (ACT) services. This is being investigated as a priority. YouContinue reading 13:10 26/04/19 ‘Silver’ storage issue – Academic Computing

This morning there was a major network issue that caused lack of access to the internet and online University services. The disruption lasted 75 minutes before we were able toContinue reading 13:30 24/04/19 Network issues – fixed

UPDATE: We have now fixed the problem for a majority of people. If you are still unable to connect, then: Restart your device (this fixes the problem in a lotContinue reading 09:30 23/04/19 Issue with eduroam

As colleagues maybe aware there have been a few articles on prominent websites indicating that the University sector is particularly at risk from cyber-attacks: https://www.bbc.co.uk/news/education-47805451 https://www.jisc.ac.uk/news/universities-high-value-data-can-be-obtained-by-hackers-in-under-two-hours-04-apr-2019 Firstly, IT would likeContinue reading IT response to JISC article regarding University cyber security

UPDATE: Please be advised that we have now fully restored all affected services. Network drive storage is now fully resilient and no longer considered to be at risk. Thank youContinue reading 09:00 27/03/19 IT Critical Incident