The MyId site will be offline from 6pm on the 26th March until 5pm on the 29th March for an essential upgrade.  The upgrade will improve the user interface andContinue reading MyId site offline, March 26th – 29th for essential upgrade

If you are the owner of a Microsoft Team at the University of Reading you will receive an email once a year, informing you the Team will expire and be deletedContinue reading Microsoft Teams – yearly renewal email

The Skype for Business service was restored yesterday afternoon at 17:30, the incident was due to an error with the certificate which has now been resolved. Once again I wouldContinue reading 09:20 20/03/19 IT Critical Incident affecting Skype for Business

We wanted to offer an update to the IT Critical Incident we experienced on Friday 22nd February. The storage supplier has offered a temporary fix as a workaround to the rootContinue reading 12:30 22/02/19 IT Critical Incident: interruption to service

We are receiving reports of a new phishing email that is arriving in University email inboxes. The email appears to be from a student but is in fact sent maliciouslyContinue reading Phishing email alert – “Display complete message”

We have hit the max number of VPN IP addresses already and while we think we can increase capacity slightly, there is no obvious workaround that doesn’t require re-architecting theContinue reading 09:45 01/02/19 VPN over capacity

Apologies for the disruption to Services yesterday. We are currently working with the service supplier to identify the root cause of the issue and work on a solution that avoidsContinue reading 16:45 21/01/19 Issues with Websites, N-Drives, Collaborative Shares

Please note that from today, we will be pausing our loans service with no further equipment to be lent out from today until further notice. We will be using thisContinue reading Pause on IT Equipment loans

We have had a report of a TV Licensing Scam email coming into a University inbox. The email claims to be from the “TVL Digital Broadcast Team” and that your TVContinue reading Spam Email Warning – TV License Scam – “oops, something went wrong with your payment”

All services are back up. We have stabilised the infrastructure that caused the interruption to our services yesterday. Most services are now available but should still be considered to beContinue reading 15:00 09/01/19 IT Service Issues